Message Center Operator

Trinity Health•Hartford, CT

9d•$17 - $22

About The Position

Saint Francis Hospital, a member of Trinity Health Of New England, is seeking a Message Center Operator to join its healthcare team. The operator works at a regional hospital switchboard, handling incoming and outgoing calls, operating the public address system, responding to code situations, providing approved patient information, and directing inquiries as appropriate. The role also supports callers and hospital employees by providing courteous customer service and contacting security when assistance or escorts are needed. This part-time position lists a rotating shift. The posting also mentions per diem in its highlights. The pay range is $17.00–$21.80 per hour, based on experience, skills, education, and location. The employer describes a comprehensive benefits package and opportunities for professional development and career growth.

Requirements

High school diploma or equivalent.
One year of experience answering telephones as the primary job responsibility.
Analytical ability to gather and interpret data in situations that are not overly difficult or complex.
Excellent listening, verbal, and written communication skills.
Accurate typing and spelling skills.
Ability to exchange factual information, explain hospital policies, and relay messages to appropriate personnel with courtesy and tact when dealing with patients, visitors, and hospital employees.

Nice To Haves

Telephone Message Center and/or hospital operator experience.
Multilingual ability.

Responsibilities

Operate a multiple-line telephone console to answer, transfer, and relay incoming calls and place outgoing calls.
Operate the public address system as requested.
Identify and respond to code situations.
Provide routine, approved patient information to callers and refer other inquiries to a supervisor.
Provide excellent customer service to callers.
Contact security when employees or visitors request escorts to parking or other assistance.