Switchboard Center Operator

Mayo Clinic • Eau Claire, WI

4d • $20 - $26

About The Position

The Switchboard Operator uses the electronic directory database to process incoming and outgoing calls from Mayo Clinic patients, visitors, and staff, providing communication assistance in a variety of situations. Following established hospital policies, the operator accurately and promptly carries out general and emergency procedures, including phone calls, overhead announcements, pages, and other electronic notifications. The operator assists callers in a polite, articulate, professional, and clear manner, and must be able to search phonetically in a database. The work may be repetitive and persistent, requiring courteous service throughout a full shift and the ability to multitask while accurately processing a high volume of calls over an extended period. The switchboard operates 24 hours a day, and operators must be prepared to work any shift. Other related tasks and projects may be assigned.

Requirements

• High school diploma or equivalent (G.E.D.).
• Computer and keyboarding experience.
• General telephone and telecommunications knowledge.
• Minimum of 1 year of telephone customer service experience.
• High concentration, memory retention, and attention to detail.
• Competency in spoken communication, interaction and versatility, decision-making and problem-solving, and multitasking.
• Accuracy and the ability to think and respond quickly in stressful or emergent situations.
• Strong communication skills and the ability to work both with a team and independently.
• Ability to clearly speak, write, and understand English and be understood when speaking English.
• Ability to view a computer monitor, hear in both ears, sit at a computer desk, and perform repetitive upper-body motions for an eight-hour shift.
• Must be prepared to work any shift, as the switchboard operates 24 hours a day.

Nice To Haves

• Telephone customer service experience in a switchboard or call-center-like role is preferred.

Responsibilities

• Process incoming and outgoing calls from Mayo Clinic patients, visitors, and staff using the electronic directory database.
• Provide communication assistance to callers in a polite, articulate, professional, and clear manner.
• Follow hospital policies and general and emergency procedures accurately and promptly.
• Make phone calls, overhead announcements, pages, and other electronic notifications.
• Search phonetically in the directory database.
• Accurately multitask and process a high rate of telephone calls over an extended period.
• Perform other related tasks and projects as directed.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• HSA and FSA pre-tax savings accounts for eligible expenses.
• Competitive retirement package.
• Competitive compensation.
• Comprehensive benefit plans.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED