Switchboard Center Operator

Mayo Clinic • Eau Claire, WI

4d • $20 - $26

About The Position

The Switchboard Operator uses an electronic directory database to process incoming and outgoing calls from Mayo Clinic patients, visitors, and staff, providing communication assistance in a variety of situations. In accordance with hospital policies, the operator follows general and emergency procedures accurately and promptly, including making phone calls, overhead announcements, pages, and other electronic notifications. The operator assists callers in a polite, articulate, professional, and clear manner and must be able to search phonetically in a database.

The role involves repetitive and persistent tasks that must be handled courteously throughout a full shift. Operators must multitask and accurately process a high volume of calls over extended periods. The switchboard operates 24 hours a day, and operators must be prepared to work any shift. The operator also performs other related tasks and projects as directed.

Requirements

• High school diploma or equivalent (G.E.D.).
• Computer and keyboarding experience.
• General telephone and telecommunications knowledge.
• At least 1 year of telephone customer service experience; switchboard or call center experience is preferred.
• Strong spoken communication, interaction, versatility, decision-making, problem-solving, and multitasking skills.
• High concentration, memory retention, and attention to detail.
• Accuracy and the ability to think and respond quickly in stressful or emergent situations.
• Ability to work both with a team and independently.
• Ability to clearly speak, write, and understand English and to be understood while speaking English.
• Physical ability to view a computer monitor, hear in both ears, sit at a computer desk, and perform repetitive upper-body motions for an eight-hour shift.
• Preparedness to work any shift, as the switchboard operates 24 hours a day.

Nice To Haves

• Telephone customer service experience in a switchboard or call center-like role.

Responsibilities

• Process incoming and outgoing calls from Mayo Clinic patients, visitors, and staff.
• Provide communication assistance to callers in a polite, articulate, professional, and clear manner.
• Follow hospital general and emergency procedures accurately and promptly.
• Make phone calls, overhead announcements, pages, and other electronic notifications.
• Use the electronic directory database, including phonetic searching.
• Accurately multitask while processing a high rate of telephone calls over extended periods.
• Perform other related tasks and projects as directed.

Benefits

• Medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• Health Savings Account and Flexible Spending Accounts for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.
• Competitive compensation and comprehensive benefit plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED