Merchant Sales Representative
About The Position
The Merchant Sales Representative develops, grows, and supports merchant services relationships for the bank’s business customers. The role combines sales, relationship management, and customer service to deliver payment processing solutions that help businesses accept electronic payments efficiently and securely, while supporting deposit growth, fee income generation, and customer retention. The position is remote in Vermont and New Hampshire and requires occasional travel to branches. The representative identifies and develops sales opportunities, recommends suitable merchant payment solutions, and manages customer relationships from onboarding through ongoing support. The role also coordinates with internal banking teams and the merchant processing partner, prepares sales materials and agreements, maintains CRM records, and ensures compliance with bank policies and applicable requirements.
Requirements
- A minimum of 2–5 years of sales, banking, merchant services, payment processing, or business development experience is preferred.
- Strong understanding of merchant services, payment processing, POS systems, card networks, and electronic payment solutions.
- Excellent sales and relationship-building skills.
- Strong verbal, written, and presentation communication abilities.
- Ability to identify customer needs and recommend appropriate solutions.
- Knowledge of banking products and services.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to work independently and collaboratively within a team environment.
- Professional appearance, with grooming and dress consistent with the MB appearance policy.
- Final candidates must successfully complete background and credit screenings as part of the hiring process.
Nice To Haves
- Experience working with small business and commercial customers is strongly preferred.
Responsibilities
- Prospect new merchant services opportunities through referrals, networking, branch partnerships, and business development activities.
- Conduct discovery and recommend merchant processing solutions, including credit card processing, POS systems, e-commerce solutions, mobile payments, and ACH services.
- Develop and maintain relationships with business customers and prospects.
- Meet or exceed established sales goals for merchant services products and fee income.
- Partner with Treasury Officers, Commercial lenders, Branch Managers, and retail banking teams to identify cross-selling opportunities.
- Prepare pricing proposals, presentations, and sales agreements.
- Stay informed about merchant services trends, payment technologies, and competitive offerings.
- Respond to customer inquiries, service requests, and operational concerns promptly.
- Assist clients with onboarding, implementation, training, and ongoing support.
- Coordinate with the merchant processing partner to resolve service issues and ensure timely resolution.
- Conduct periodic account reviews to identify service enhancements and opportunities to expand relationships.
- Support customer retention through proactive relationship management.
- Complete merchant services applications and documentation accurately.
- Ensure compliance with bank policies, regulatory requirements, PCI-DSS standards, and merchant services procedures.
- Maintain accurate records of sales activities, customer interactions, and pipeline management in Salesforce CRM.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
