Manager, Sales - Merchant

Commerce Bank•St. Louis, MO

1d•$119,200 - $142,000

About The Position

The Manager, Sales - Merchant develops and executes sales strategy and tactics for the SBB/Retail organization as they relate to merchant acquiring. The role leads and develops the sales team, oversees sales planning and incentives, and works with internal retail, small business, and business-line leaders to grow merchant fee income and small-business sales. The position also supports budget management and marketing-plan development.

Requirements

Strong knowledge of the merchant sales industry, including best practices.
Ability to clearly communicate small business merchant sales strategy and establish reporting accountability for strategic efforts.
Strong negotiation, presentation, and math skills.
Ability to maintain a valid driver's license and meet Commerce Bank's driving record criteria; continued employment may depend on meeting driving requirements.
Strong critical-thinking skills and the ability to use discretion and sound judgment to solve problems efficiently and effectively.
Ability to drive results while balancing organizational risk management with business goals.
Strong leadership skills, including motivating team members and fostering a positive, collaborative team environment.
Outstanding interpersonal and relationship-building skills, with the ability to communicate effectively across company levels and express ideas clearly verbally and in writing.
Adaptability and resilience, an optimistic outlook, and the ability to model behavior aligned with the company's culture and Core Values.
Basic proficiency with Microsoft Word, Excel, and Outlook.
Bachelor's degree in Business Administration, Finance, or Marketing, or an equivalent combination of education and experience.
At least 4 years of sales management experience.
At least 3 years of experience in merchant processing or a financial- or technology-related industry.
At least 2 years of leadership experience.
Experience managing sales within Salesforce.
Must be eligible to work in the United States without sponsorship now or in the future.

Nice To Haves

Sales management experience preferably within merchant sales.
Completion of Sales, Technical, and Relationship Management training classes is strongly preferred.

Responsibilities

Lead, mentor, and motivate team members to implement department strategy and manage workflow, providing guidance on projects and issues and coaching suited to each direct report.
Perform management functions, including hiring, evaluations, annual increase allocations, and disciplinary action as needed.
Communicate decisions, priorities, and relevant information effectively to team members.
Support budget management, planning, and expenditure.
Develop and achieve the annual sales plan strategy for the bank-wide small business growth model and sustainable fee income model.
Create curriculum to move the sales team toward a more consultative sales model, emphasizing technology, small business knowledge, and updates on technological and product advancements.
Oversee development and administration of the business unit's sales incentive plan.
Ensure development plans are in place for all staff and actively executed.
Build relationships with key internal retail and small business leaders and work with them to grow fee income strategically.
Work with business-line leadership to develop the marketing plan, including its target audience, anticipated results, and tracking and measurement of actual results.
Perform other duties as assigned.