Merchant Sales Advisor

KeyBank • Syracuse, NY

19h • $48,000 - $72,000 • Hybrid

About The Position

The Merchant Sales Advisor is an integral member of Key Merchant Services sales teams in assigned districts or segments within Consumer Business Banking. The role focuses on growing client relationships involving payment and card processing needs and serves as part of the client's trusted advisor team. The advisor develops, manages, and retains profitable relationships with clients who have basic to moderately complex merchant needs, recommends solutions to help the team achieve its goals, resolves client issues, and takes appropriate action to ensure client satisfaction. The role also partners with functional groups and business lines across the bank to identify growth opportunities.

The position is based at 201 South Warren Street, Syracuse, New York, with a work approach that prioritizes in-office presence while allowing flexible options when responsibilities can be performed effectively in a mobile environment.

Requirements

• Bachelor's degree or equivalent experience.
• At least 1 year of payments-related experience in a banking environment.
• At least 1 year of success in a client-focused environment with aggressive growth and service goals.
• Strong financial acumen, including the ability to read and understand financial statements.
• Exceptional negotiating and closing skills.
• Strong communication skills.
• Ability to manage and nurture client relationships by overseeing accounts, identifying growth opportunities, and ensuring clients receive tailored solutions.
• Ability to persuade and motivate clients and colleagues to adopt solutions or take actions aligned with business goals, using effective communication and interpersonal skills.
• Ability to routinely and frequently operate a motor vehicle with a valid driver's license.

Responsibilities

• Acquire new merchant services relationships by prospecting external sources in the assigned territory and through referrals from client-focused teams, including Retail Banking, Business Banking, Private Banking, and Treasury.
• Consult with prospective businesses to identify appropriate payment solutions and present and sell merchant payment processing, including credit card, check processing, gift cards, ACH, and related hardware and software products to small and medium-sized businesses.
• Identify merchants' other banking needs and work with available KeyBank resources to provide solutions.
• Prospect small and medium-sized businesses in the assigned region to supplement bank referrals.
• Resolve client issues and take appropriate action to ensure client satisfaction.
• Perform other duties as assigned; duties, responsibilities, or activities may change or new ones may be assigned at any time with or without notice.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of Key's clients and Key.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• Eligible for company benefits; specific benefits are referenced through a linked benefits list.

What This Job Offers

• Job Type: Full-time