Senior Merchant Business Advisor

KeyBank • Syracuse, NY

17h • $57,000 - $87,000 • Hybrid

About The Position

The Senior Merchant Business Advisor serves as an integral member of Key Merchant Services Core Business Banking sales teams in assigned districts. The role focuses on growing client relationships involving payment and card processing and supports Core Business Banking clients as part of their trusted advisor team. The advisor develops, manages, and retains profitable relationships with clients whose merchant needs are basic to moderately complex, recommends solutions to help the team achieve its goals, resolves client issues, and works with bank functions and business lines to identify growth opportunities.

The position is based at 201 South Warren Street, Syracuse, New York. Key prioritizes in-office presence while offering flexible options when work can be performed effectively in a mobile environment. The position offers an annual base salary range of $57,000 to $87,000 and eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives. Benefits eligibility is referenced, but specific benefits are not listed in the posting.

Requirements

• Bachelor’s degree or equivalent training and experience.
• At least 3 years of payments-related experience in a banking environment.
• At least 3 years of success in a client-focused environment with aggressive growth and service goals.
• Strong financial acumen, including the ability to read and understand financial statements.
• Exceptional negotiating and closing skills.
• Persuasion skills, including listening to communicate for impact and selecting an appropriate communication approach for the message and audience.
• Collaboration skills and an understanding of how collaboration can help the organization reach its goals.
• Decision-making ability, including following directions and identifying a defensible course of action among alternatives.
• Adaptability, including seeking value in new ways of working and coping with frustrations, adversity, and uncertainty related to change.
• Storytelling skills, including knowledge of storytelling techniques, concepts, and potential benefits.
• Demonstrate Key’s Values and maintain proficiency in identified Leadership Competencies.

Responsibilities

• Acquire new merchant services relationships through external prospecting in the assigned Core Business Banker territory and referrals from client-focused teams, including Retail Banking, Business Banking, Private Banking, and Treasury.
• Consult with prospective businesses to identify appropriate payment solutions and present and sell merchant payment processing, including credit card, check processing, gift cards, ACH, and related hardware and software.
• Identify merchants’ other banking needs and work with available KeyBank resources to provide solutions.
• Prospect within an assigned region to supplement bank referrals.
• Perform other assigned duties; duties, responsibilities, or activities may change or be added at any time, with or without notice.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of Key’s clients and Key.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• Benefits eligibility is referenced; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior