Merchandising Supervisor - La Crosse Area

La Crosse Beverage•Onalaska, AK

About The Position

Frank Beverage Group is a family-owned and operated beer, wine, and spirits distributor. The Merchandising Supervisor oversees the day-to-day work of the Lead Merchandiser and merchandising team in support of off-premise retail customer needs. The role handles team administration, schedules, and training, and works regularly in retail locations with merchandisers and lead merchandisers to provide oversight and coaching. The supervisor may also merchandise and stock products, assist with delivery support when staffing is short, and take on other responsibilities as needed. The position supports company merchandising standards, customer service, product quality, and in-store presentation. It coordinates schedules and coverage, develops team members, maintains positive customer relationships, and collaborates with local business units, sales, management, and other divisions. The job may require evening, weekend, and holiday work as necessary.

Requirements

High school diploma or equivalent (G.E.D.) required.
Valid driver’s license and good driving record required.
Must be at least 18 years of age.
Customer service experience required.
Three years of previous experience in a related field, such as distribution, hospitality, supplier, or beverage industry, preferred.
Intermediate knowledge and understanding of the company supplier portfolio and product lines, including brands and packaging sizes.
Knowledge of and familiarity with company customers and contacts.
Demonstrated knowledge of company processes and procedures.
Frank Beverage Group merchandising experience consistently meeting or exceeding expectations, with demonstrated ability to perform merchandising duties with speed, efficiency, and accuracy.
Ability to follow direction on multiple projects simultaneously.
Ability to read and write in English.
Ability to work independently and communicate effectively verbally and in writing.
Goal-oriented, focused, and assertive approach; attention to detail and demonstrated organization skills.
Ability to motivate others and engage in crucial conversations with the team to resolve conflicts or performance issues.
Ability to prioritize tasks in a constantly changing environment and collaborate across multiple departments.
Ability to lift, carry, push, and pull up to 40 pounds regularly; crouch, reach, and grasp; and sit in a car for extended periods.
May need to work evenings, weekends, and holidays as necessary.

Nice To Haves

Experience leading teams or projects and training others preferred.
Knowledge of the beverage alcohol industry and its retail consumers preferred.
Bachelor’s degree in a related field preferred.

Responsibilities

Oversee merchandising, product stocking, and in-store support for off- and/or on-premise accounts; merchandise and stock products directly when staffing needs require it.
Inventory and reorganize back stock; refill cold boxes, shelves, and displays as needed.
Follow quality assurance standards, monitor product codes, and maintain product rotation for date-sensitive products.
Support operational practices and procedures; identify and resolve routine problems, communicate with appropriate parties, and escalate issues to the General Merchandising Manager or local business unit as appropriate.
Work with management to support monthly display priorities in the retail channel and assist divisions with major display-change projects as needed.
Oversee and potentially assist with building displays; place, maintain, and update in-store point-of-sale materials according to company and supplier guidelines, and support the sales team with key accounts and large-format displays.
Communicate proactively with local business units and customers about product orders, displays, and customer needs; develop and maintain positive account relationships.
Attend product and business training sessions and sales meetings, conduct monthly meetings with team members, and complete company-required training.
Assist Leads with scheduling conflict solutions related to vacation and illness coverage when required.
Maintain the merchandising vehicle maintenance schedule and cleanliness of the local team; coordinate additional merchandising support when needed.
Perform team administrative tasks, including approving direct reports’ time and PTO requests.
Create and maintain the merchandising schedule, ensuring coverage for vacations and sick days.
Train merchandisers on role expectations, procedures, territories, and company policies; oversee lead merchandisers’ daily activities such as stocking, backfilling, product rotation, and point-of-sale placement.
Potentially open job requisitions and work with HR on hiring.
Support team goals and ensure professional development plans are in place; conduct annual performance reviews with input from the Lead Merchandiser and local stakeholders as needed.
Work regularly in retail alongside Merchandisers and Lead Merchandisers to provide oversight and training.
Provide monthly coaching on Lytx scorecards and address critical issues promptly.
Provide delivery support by putting away delivery loads at off-premise establishments when needed due to staffing shortages.
Oversee local inventory of current point-of-sale materials and coupons in vehicles and apply rebates and coupons to packages and displays when needed.
Perform additional responsibilities as needed.