Merchandising Service Manager

Lowe's Companies, Inc.•Pineville, LA

16d

About The Position

The Merchandising Service Manager leads the Merchandising Service team and manages resources to execute projects in support of the overall Merchandising Service strategy. The role guides, schedules, trains, coaches, and develops Merchandising Service Associates (MSAs), manages related expenses and weekly payroll, resolves project and store-level issues, and communicates execution updates and improvement opportunities to store, field, and corporate teams. The manager leads teams of 11–21 people in merchandising live goods in garden centers and collaborates with Field Project Managers on large third-party labor projects when needed. The role also supports customer service, product availability, pricing, merchandising standards, and store safety. This includes leading price changes, ensuring merchandise and displays meet planograms and Lowe’s specifications, coordinating reset staging and buyback items, overseeing damaged-product processing, and maintaining clean, organized, and secure work areas. The position may require operating store equipment and following applicable safety requirements and state-specific pricing guidelines.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.
Two years of customer service or retail experience in a fast-paced retail environment, or one year of Lowe’s store experience.
One year of experience as a team lead or leading others in an informal capacity.

Nice To Haves

Supervisory experience, including coaching, training, and evaluating direct reports.
Merchandising experience, including reading planograms and setting up and tearing down displays.
Experience operating power equipment such as lifts and order pickers.

Responsibilities

Schedule the Merchandising Service team and manage team resources to execute projects efficiently in support of the Merchandising Service strategy.
Guide MSAs on project priorities, scheduling, expectations, materials, supplies, and time requirements.
Onboard and train MSAs, provide on-the-job coaching, mentor them, and coach their performance.
Create development plans for MSAs based on metrics and individual strengths, weaknesses, and needs.
Handle disciplinary actions and proactively partner with the HR business partner.
Manage project, travel, display, and fixture expenses, as well as weekly payroll.
Identify and resolve project- and store-level issues using available resources.
Communicate project information, updates, and execution feedback to store teams, field leaders, and corporate teams.
Identify opportunities to improve efficiency, merchandising, and displays for sharing across the district, region, or enterprise.
Lead teams of 11–21 people in merchandising live goods in garden centers.
Collaborate with Field Project Managers on large third-party labor projects when needed.
Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Seek out customers to understand their needs and assist with locating, demonstrating, selecting, carrying, or loading merchandise.
Respond knowledgeably and promptly to customer and employee questions, including guiding people through store areas and projects when necessary.
Communicate stock, special-order merchandise, feature benefits, applications, and warranty information to customers.
Support associates who serve customers by providing needed tools and resources.
Lead daily price-change execution, audit and update price labels inside and outside the store, and maintain point-of-sale signage, bin and beam label stock, bin locators, and activated price changes.
Oversee stocking, fronting, and pack-down of merchandise according to planograms.
Confirm signage, reorder stickers, pricing, and product information are accurate.
Ensure displays, resets, and bay-integrity work meet Lowe’s specifications, planograms, merchandising standards, and safety standards.
Collaborate with receiving departments to establish or revise staging processes for reset products and product support materials.
Lead buyback efforts and ensure items are pulled, prepared, and ready for shipping.
Oversee proper processing of damaged products.
Detect signs of shoplifting, theft, and other security risks and promptly communicate them to management or Asset Protection.
Ensure housekeeping standards and programs, such as Zone Recovery, are followed to keep stores and work areas clean and organized.
Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow job-relevant safety requirements, including top-stock safety, reinstalling safety cables, use of aisle blockers, tether lines on power equipment, spotters, and safety devices.
Operate store equipment as needed for the role and department.
Follow state-specific price-change guidelines under Pricing Policy SF-06.