Merchandising Service Manager

Lowe's Home Centers • Dublin, OH

4d

About The Position

The Merchandising Service Manager leads the Merchandising Service team and manages resources to execute projects efficiently in support of the overall Merchandising Service strategy. The role leads teams of 11–21 people and oversees merchandising work, including live goods in garden centers, price changes, displays, resets, and product presentation. The manager coordinates with store teams, field leaders, corporate teams, and Field Project Managers on large third-party labor projects when needed.

The manager schedules and guides Merchandising Service Associates (MSAs), provides onboarding, training, coaching, and mentoring, and creates individual development plans based on performance metrics and associates’ strengths and needs. The role also handles disciplinary actions in partnership with the HR business partner and manages project, travel, display, fixture, and weekly payroll expenses.

The position supports customers through Lowe’s customer service policies and practices, assists with customer questions and merchandise needs, and equips associates who directly serve customers. It oversees in-stock conditions, signage, pricing, planogram compliance, product displays, staging, buyback items, and damaged-product processing. The manager also promotes clean, safe, and secure work areas, follows relevant safety requirements, and operates store equipment as needed.

Requirements

• High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
• At least 2 years of customer service or retail experience in a fast-paced retail environment, or 1 year of Lowe’s store experience.
• At least 1 year of experience as a team lead or leading others in an informal capacity.

Nice To Haves

• Supervisory experience, including coaching, training, and evaluating direct reports.
• Merchandising experience, including reading planograms and setting up and tearing down displays.
• Experience operating power equipment such as lifts and order pickers.

Responsibilities

• Schedule the Merchandising Service team and manage resources to execute projects efficiently in support of the Merchandising Service strategy.
• Guide MSAs on project priorities, scheduling, expectations, and needs such as materials, supplies, and time.
• Deliver onboarding and training, provide on-the-job coaching, and mentor MSAs.
• Coach MSAs on performance and create tailored development plans based on metrics and individual strengths, weaknesses, and needs.
• Handle disciplinary actions and proactively partner with the HR business partner.
• Manage project, travel, display, fixture, and weekly payroll expenses.
• Identify and resolve project- and store-level issues using available resources.
• Communicate project information, updates, and feedback on execution to store teams, field leaders, and corporate teams.
• Identify opportunities to improve efficiency, merchandising, and displays for sharing across the district, region, and enterprise as appropriate.
• Lead teams of 11–21 people in merchandising live goods in garden centers.
• Collaborate with Field Project Managers on large third-party labor projects when needed.
• Provide SMART customer service through daily execution of Lowe’s customer service policies, procedures, and programs.
• Seek out customers to understand their needs and assist with locating, demonstrating, selecting, carrying, or loading merchandise.
• Respond knowledgeably and promptly to customer and employee questions, including walking people through store areas and projects when necessary.
• Communicate stock, special-order merchandise, feature benefits, applications, and warranty information related to Lowe’s programs.
• Support associates who directly help customers by providing tools and resources.
• Lead daily price-change execution, audit and update price labels inside and outside the store, and follow applicable state-specific pricing guidelines.
• Oversee stocking, fronting, and pack-down of merchandise according to planograms.
• Confirm signage, reorder stickers, pricing, and product information are accurate.
• Ensure product displays, resets, and bay-integrity work meet Lowe’s specifications, planograms, merchandising standards, and safety standards.
• Collaborate with receiving departments to establish or revise staging processes for reset products and support materials.
• Lead buyback efforts and ensure items are pulled, prepared, and ready for shipping.
• Oversee proper processing of damaged products.
• Detect common signs of shoplifting, theft, and other security risks and promptly communicate them to management or Asset Protection.
• Ensure housekeeping standards and programs are followed to maintain clean and organized stores and work areas.
• Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Follow safety requirements relevant to regular duties, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines on power equipment, spotters, and safety devices.
• Operate store equipment as needed for the role and department.
• Maintain point-of-sale signage, including bin-plus-beam label stock, ensure bin locators are placed, and activate price changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED