Merchandising Service Manager

Lowe's Home Centers•Traverse City, MI

About The Position

The Merchandising Service Manager leads the Merchandising Service team and manages staffing and resources to execute merchandising projects in support of the overall strategy. The manager schedules and guides Merchandising Service Associates (MSAs), sets project priorities and expectations, delivers onboarding and training, provides coaching and mentorship, develops associates, and handles disciplinary actions in partnership with the HR business partner. The role leads teams of 11–21 people and works with Field Project Managers on large third-party labor projects when needed. The manager oversees project, travel, display, fixture, and weekly payroll expenses; resolves project and store-level issues; and communicates project updates and execution feedback to store teams, field leaders, and corporate teams. The position also identifies opportunities to improve efficiency, merchandising, and displays, and leads teams in merchandising live goods in garden centers. The role supports customer service, helps customers locate and select merchandise, and responds to questions from customers and employees. It leads daily price-change execution and audits and updates price labels inside and outside the store. The manager oversees stocking, facing, and packdown; verifies signage, pricing, product information, displays, resets, and bay integrity; coordinates reset staging with receiving departments; manages buyback items and damaged products; and maintains point-of-sale signage and bin locators in accordance with applicable pricing guidelines. The manager helps maintain clean, organized, and safe store and work areas, communicates potential security risks, and ensures adherence to relevant safety requirements. The role may operate store equipment as needed for its department and responsibilities.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.
Two years of customer service or retail experience in a fast-paced retail environment, or one year of Lowe’s store experience.
One year of experience as a team lead or leading others in an informal capacity.

Nice To Haves

Supervisory experience, including coaching, training, and evaluating the performance of direct reports.
Merchandising experience, including reading planograms and setting up and tearing down displays.
Experience operating power equipment such as lifts and order pickers.

Responsibilities

Schedule the Merchandising Service team and manage resources to support efficient project execution and the overall merchandising strategy.
Guide MSAs on project priorities, schedules, expectations, and resource needs.
Onboard, train, coach, and mentor MSAs; develop associates based on performance metrics and individual needs.
Handle disciplinary actions and partner proactively with the HR business partner.
Manage project, travel, display, fixture, and weekly payroll expenses.
Identify and resolve project- and store-level issues using available resources.
Communicate project information, updates, and execution feedback to store teams, field leaders, and corporate teams.
Identify opportunities to improve efficiency, merchandising, and displays for sharing across the district, region, and enterprise, as appropriate.
Lead teams of 11–21 people in merchandising live goods in garden centers.
Collaborate with Field Project Managers on large third-party labor projects when needed.
Deliver customer service according to Lowe’s customer service policies, procedures, and programs; assist customers with locating, demonstrating, selecting, carrying, and loading merchandise.
Respond knowledgeably and promptly to customer and employee questions, including guiding them through store areas and projects when needed.
Support associates who directly help customers by providing tools and resources.
Lead daily price-change execution and audit and update price labels inside and outside the store.
Oversee stocking, facing, and packdown of merchandise according to planograms.
Verify signage, reorder stickers, pricing, product information, displays, resets, and bay integrity against Lowe’s specifications, planograms, merchandising requirements, and safety standards.
Coordinate with receiving departments to establish or revise staging processes for reset products and support materials.
Lead the handling of buyback items and ensure they are pulled, prepared, and ready for shipping.
Oversee proper processing of damaged products.
Detect common signs of shoplifting, theft, and other security risks and promptly communicate them to management or Asset Protection.
Ensure housekeeping standards and programs are followed to maintain clean and organized store and work areas.
Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow safety requirements relevant to the role, including requirements for top stock, safety cables, aisle blockers, power equipment tether lines, spotters, and safety devices.
Operate store equipment as needed for the role and department.
Maintain point-of-sale signage and bin-plus-beam label stock, ensure bin locators are placed, and activate price changes.
Follow state-specific price-change guidelines under Pricing Policy SF-06.