Merchandising Lead

Walmart•Oxford, AL

6d•Onsite

About The Position

The Merchandising Lead provides member service and supports members with self-service technology, purchasing decisions, merchandise location, issue resolution, and information about company products and services. The role assists management with supervising associates, including assigning duties, communicating goals and feedback, training, providing direction on member service, resolving complaints, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation activities. The position receives and stocks supplies and merchandise, maintains the sales floor and product displays, and completes related documentation in accordance with company policies. It maintains facility safety, monitors food and merchandise quality, and oversees the picking and staging of club pickup orders. The Merchandising Lead also develops and implements processes to meet business needs, collaborates with coworkers and business partners, supports ethical and policy compliance, and leads and participates in teams to achieve quality work and timelines. The role is expected to demonstrate Sam’s Club values: respect for individuals, acting with integrity, serving customers and members, and striving for excellence. This includes fostering belonging, building trusting relationships, mentoring others, making informed decisions, delivering results with the customer first, learning, and supporting continuous improvement and change.

Requirements

Must be at least 18 years of age.
At least 6 months of retail experience and 6 months of customer service experience.

Nice To Haves

Experience leading a team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Acknowledge members, identify their needs, and provide service and guidance on self-service technology, purchasing decisions, merchandise location, concerns, and company products and services.
Assist management in supervising associates by assigning duties, communicating goals and feedback, training associates, and providing direction on member service approaches and techniques.
Help resolve member complaints and issues according to company guidelines and support recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Receive and stock supplies and merchandise from distribution centers and vendors, organize and maintain the sales floor, and complete required paperwork, logs, and documentation.
Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material handling procedures, applying steel standards, and correcting or reporting unsafe situations.
Maintain sales floor and merchandise presentation by handling claims and returns, zoning, stocking, arranging merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damage, and securing fragile and high-shrink merchandise.
Monitor food and merchandise quality by following product rotation, code dating, recall, and sanitation standards, and by merchandising, stocking, zoning, and cleaning departments.
Oversee the picking and staging of club pickup orders, ensuring products are selected and staged according to company policy and procedures.
Develop, communicate, and implement processes and practices that meet business needs; collaborate with managers, coworkers, customers, and business partners; analyze information; monitor results; and identify improvement opportunities.
Demonstrate and promote compliance with company policies, procedures, ethics, and integrity standards; explain how to apply them; and assist management with correcting ethical or compliance issues.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work assignments, and supporting quality and timely work.
Model company values by fostering belonging, building trusting relationships, mentoring and developing others, acting honestly and fairly, putting customers first, making informed decisions, learning, and supporting continuous improvement and change.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education benefit program through Live Better U, covering tuition, books, and fees for eligible programs.