Merchandising Lead

Walmart•Petersburg, VA

7d•Onsite

About The Position

The Merchandising Lead provides member service by identifying member needs, guiding members on self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services. The role supports management in supervising associates, maintaining merchandise and sales-floor presentation, receiving and stocking goods, ensuring safety and quality standards, and overseeing the picking and staging of club pickup orders. The role also develops and implements processes to meet business needs, supports compliance with company policies and ethical standards, and leads and participates in teams to deliver timely, high-quality work. The position is expected to model Sam’s Club values: respect for individuals, acting with integrity, serving customers and members, and striving for excellence.

Requirements

Must be 18 years of age or older.
At least 6 months of retail experience and 6 months of customer service experience.

Nice To Haves

Experience leading a team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.

Responsibilities

Provide member service by acknowledging members, identifying needs, supporting self-service technology, helping with purchasing decisions, locating merchandise, resolving issues, and promoting products and services.
Assist management with supervising associates by assigning duties, communicating goals and feedback, training, providing guidance on member service, resolving complaints according to company guidelines, ensuring policy compliance, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Receive and stock supplies and merchandise from distribution centers and vendors; organize and maintain the sales floor using equipment, merchandising processes, paperwork, logs, and required documentation.
Maintain facility safety by conducting safety sweeps, following forklift spotting and handling procedures, properly handling and disposing of hazardous materials, following steel standards, and correcting or reporting unsafe situations.
Maintain sales-floor conditions and merchandise presentation by handling claims and returns, zoning, stocking, arranging and organizing merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damage, and securing fragile and high-shrink merchandise.
Monitor food and merchandise quality by following product rotation, code dating, recall, and sanitation standards, and by merchandising, stocking, zoning, and cleaning departments.
Oversee the picking and staging of club pickup orders, ensuring products are selected and staged according to company policies and procedures.
Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, coworkers, customers, and business partners; analyzing information; monitoring results; and identifying improvement opportunities.
Demonstrate, promote, and support compliance with company policies, procedures, and ethics standards; assist management in addressing ethical and compliance issues.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work assignments, providing advice and feedback, supporting timelines and work quality, and helping others adapt to change.
Model workplace values by building inclusive and trusting relationships, communicating effectively, mentoring and developing others, acting with integrity, putting customers first, making informed decisions, and pursuing continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education benefits through Live Better U, including programs from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered, subject to eligibility requirements.
Performance-based bonus awards.
Additional hourly premiums may apply in specific circumstances.