Merchandising Lead
About The Position
The Merchandising Lead provides member service by identifying member needs, offering guidance and support with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services. The role assists management in supervising associates, including assigning work, communicating goals and feedback, training, providing direction, resolving member issues, ensuring policy compliance, and participating in recruiting, hiring, scheduling, promotion, coaching, and evaluation. The position receives and stocks merchandise and supplies, organizes and maintains the sales floor, and completes required documentation. It maintains facility safety and product presentation by following safety and equipment procedures, handling claims and returns, zoning, stocking, cleaning, arranging merchandise and displays, pricing and signing products, and identifying and securing damaged, fragile, or high-shrink items. It monitors food and merchandise quality, rotation, code dating, recalls, and sanitation, and oversees picking and staging of club pickup orders. The Merchandising Lead develops and implements practices to meet business needs, monitors results, and identifies improvement opportunities. The role models company policies, ethics, and integrity, supports compliance, and leads and participates in teams to coordinate assignments and achieve timelines and quality standards. It is expected to foster an inclusive and supportive workplace, develop and mentor others, communicate effectively, serve customers and members, make informed decisions, pursue continuous improvement, and support change.
Requirements
- Must be 18 years of age or older.
- At least 6 months of retail experience and 6 months of customer service experience.
Nice To Haves
- Experience leading a team.
- Supervisory experience, including hiring, evaluating, mentoring, developing, and managing the workload of others.
Responsibilities
- Provide member service by identifying member needs, guiding members with self-service technology and purchasing decisions, locating merchandise, resolving issues, and promoting products and services.
- Assist management with associate supervision, including assigning duties, communicating goals and feedback, training, giving direction, resolving member complaints, ensuring policy compliance, and participating in recruiting, hiring, scheduling, promotion, coaching, and evaluation.
- Receive and stock supplies and merchandise, organize and maintain the sales floor, use equipment, and complete required paperwork and documentation.
- Maintain facility safety by following company procedures for safety sweeps, forklift spotting and handling, hazardous materials, and reporting or correcting unsafe situations.
- Maintain sales-floor conditions and merchandise presentation by handling claims and returns, zoning, stocking, arranging and organizing merchandise, cleaning and setting up displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damage, and securing fragile and high-shrink items.
- Monitor food and merchandise quality by following product rotation, code dating, recalls, and sanitation standards, and by merchandising, stocking, zoning, and cleaning departments.
- Oversee the picking and staging of club pickup orders and ensure products are selected and staged according to company procedures.
- Develop, communicate, and implement processes and practices; collaborate with others, analyze information, monitor progress and results, and identify improvement opportunities.
- Demonstrate and promote compliance with company policies, procedures, ethics, and integrity standards; support action plans and assist management in addressing compliance issues.
- Lead and participate in teams by coordinating work, sharing resources and information, providing advice and feedback, and supporting quality and timely completion of assignments.
- Model respect, inclusion, integrity, customer service, accountability, continuous improvement, learning, and adaptability; help develop and mentor associates.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
- Performance-based bonus awards.
- Potential hourly premiums based on schedule, facility, season, or work performed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
