Merchandising Lead AM
About The Position
The Merchandising Lead provides member service by identifying member needs, guiding members on self-service technology and purchasing decisions, helping locate merchandise, resolving concerns, and promoting company products and services. The role assists management in supervising associates by assigning duties, communicating goals and feedback, training and coaching associates, supporting recruiting and scheduling activities, and helping resolve member complaints in accordance with company guidelines. The position receives and stocks merchandise and supplies, maintains the sales floor and merchandise presentation, handles claims and returns, organizes displays, prices and signs merchandise, and identifies shrink, damage, and unsafe conditions. It monitors food and merchandise quality, including rotation, code dating, recalls, and sanitation. It also oversees the picking and staging of club pickup orders. The Merchandising Lead develops and implements processes with managers, coworkers, customers, and business partners; monitors results and identifies improvement opportunities; promotes policy, ethics, and compliance; and leads and participates in teams to meet customer and business priorities. The role is expected to model company values, build inclusive and trusting relationships, mentor and support associates, serve members, and pursue continuous improvement.
Requirements
- Must be 18 years of age or older.
- At least 6 months of retail experience and 6 months of customer service experience.
Nice To Haves
- Experience leading a team.
- Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.
Responsibilities
- Provide member service by identifying needs, guiding members on self-service technology and purchases, locating merchandise, resolving issues, and promoting company products and services.
- Assist management with supervising associates, assigning duties, communicating goals and feedback, training and coaching, and supporting recruiting, hiring, scheduling, promotion, and evaluation activities.
- Receive and stock supplies and merchandise and organize and maintain the sales floor using equipment and required documentation.
- Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, applying steel standards, and correcting or reporting unsafe situations.
- Maintain sales floor and merchandise presentation by handling claims and returns, zoning, stocking, arranging merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damage, and securing fragile and high-shrink items.
- Monitor food and merchandise quality by following rotation, code dating, product recall, and sanitation standards, and by merchandising, stocking, zoning, and cleaning departments.
- Oversee the picking and staging of club pickup orders and ensure products are selected and staged according to company procedures.
- Develop, communicate, and implement processes and practices by collaborating with stakeholders, analyzing information, monitoring progress, and addressing improvement opportunities.
- Promote compliance with company policies, procedures, ethics, and integrity standards, and assist management with correcting compliance issues.
- Lead and participate in teams by coordinating work, sharing resources and information, supporting work quality and timelines, and helping others adapt to change.
- Model company values by fostering belonging, building relationships, mentoring and developing associates, acting with integrity, serving members, and driving continuous improvement.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, voting leave, and PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Company-paid Live Better U education program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
- Performance-based bonus awards.
- Premium pay in specified circumstances.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
