(USA) Merchandising Lead - PM
About The Position
The Merchandising Lead provides member service by identifying member needs, offering guidance on self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services. The role assists management in supervising associates, assigning duties, communicating goals and feedback, training and coaching associates, and supporting recruiting, hiring, scheduling, promotion, and evaluation activities. The position receives and stocks merchandise and supplies, organizes and maintains the sales floor, and completes related documentation. It maintains facility safety and sales-floor presentation, handles claims and returns, stocks and arranges merchandise, maintains displays, and follows procedures for pricing, product rotation, recalls, sanitation, shrink, and damaged goods. It also oversees picking and staging club pickup orders. The Merchandising Lead develops and implements processes to meet business needs, works with managers, coworkers, customers, and business partners, monitors results, and identifies improvements. The role promotes compliance, ethics, and company policies; participates in and leads teams; supports associates through coaching and mentoring; and models Walmart’s values and standards of service, integrity, respect, and continuous improvement.
Requirements
- Must be at least 18 years of age.
- Six months of retail experience and six months of customer service experience.
Nice To Haves
- Experience leading a team.
- Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.
Responsibilities
- Acknowledge members, identify their needs, provide guidance on self-service technology and purchases, locate merchandise, resolve member issues, and promote company products and services.
- Assist management with supervising associates by assigning duties, communicating goals and feedback, training, and providing direction on member service approaches.
- Support recruiting, hiring, scheduling, promotion, coaching, and evaluation of associates.
- Receive and stock supplies and merchandise from distribution centers and vendors, maintain the sales floor, and complete required paperwork and documentation.
- Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, applying steel standards, and correcting or reporting unsafe situations.
- Maintain sales-floor conditions and merchandise presentation, including handling claims and returns, zoning, stocking, arranging merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing items, identifying shrink and damage, and securing fragile or high-shrink merchandise.
- Monitor food and merchandise quality by following product rotation, code dating, recall, and sanitation procedures; merchandise, stock, zone, and clean assigned departments.
- Oversee the picking and staging of club pickup orders, ensuring products are selected and staged according to company procedures.
- Develop, communicate, and implement processes and practices to meet business needs; collaborate with stakeholders, analyze information, monitor results, and address improvement opportunities.
- Promote compliance with company policies, procedures, ethics, and standards; help implement action plans and assist management in addressing ethical and compliance issues.
- Lead and participate in teams by coordinating work assignments, sharing resources and information, supporting work quality and timelines, and helping others adapt to change.
- Model company values by building relationships, mentoring and developing associates, recognizing contributions, acting with integrity, serving members, and pursuing continuous improvement.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education benefits, including programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.
- Performance-based bonus awards.
- Potential hourly premiums based on schedule, facility, season, or work performed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
