Merchandising ASM

Lowe's Home Centers • Gilbert, AZ

8d

About The Position

The Merchandising Assistant Store Manager leads associates to provide exceptional customer service and maintain a clean, safe, well-stocked store. The role is accountable for achieving sales and margin goals, improving operational efficiency, and maximizing customer satisfaction with the in-store experience. At times, the role provides full leadership over the store and collaborates with store leadership peers, the District Manager, and Area support staff to assess customer needs and meet service, sales, and operational objectives. The position may rotate through Specialty and Operations assignments for cross-training and development.

The role does not require regular travel, but occasional travel may be needed for meetings, training, or support of neighboring stores. It is generally scheduled for 48 hours per week, with additional hours potentially required based on business needs. Morning, afternoon, and evening availability is required any day of the week.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience working in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Ability to lift at least 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.
• If required by the state or local municipality, must be licensed as a salesperson or pass the requisite licensing exam within 60 days of starting employment.

Nice To Haves

• Bachelor's degree in a related field.
• At least 5 years of experience leading service associates in retail or consumer service.
• At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
• Experience working in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience working with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

Responsibilities

• Anticipate customer flow and work demand, and redirect efforts and schedules to ensure appropriate coverage.
• Plan for sales spikes and ensure the store has sufficient in-stock products to meet demand.
• Conduct safety walks, monitor the use of store power equipment, and coach associates on safe work practices.
• Lead associates in delivering exceptional customer service and maintaining a clean, safe, and well-stocked store.
• Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
• Provide full leadership over the store when required.
• Collaborate with store leadership peers, the District Manager, and Area support staff to develop methods for achieving service, sales, and operational objectives.
• Rotate through Specialty and Operations assignments for cross-training and development when asked.
• Travel occasionally to meetings, trainings, or neighboring stores as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed