Merchandising ASM

Lowe's Home Centers • Glendale, AZ

11d

About The Position

The Merchandising Assistant Store Manager leads associates in delivering exceptional customer service and maintaining a clean, safe, well-stocked store. The role is accountable for sales and margin goals, operational efficiency, and customer satisfaction with the in-store experience. It involves anticipating customer flow and work demand, adjusting coverage and schedules, planning for sales spikes, and ensuring products are in stock. The manager conducts safety walks, monitors store power equipment use, and coaches associates on safe work practices. At times, the role provides full leadership over the store and collaborates with the store leadership team, District Manager, and Area support staff to develop methods for meeting customer-service, sales, and operational objectives. The manager may rotate through Specialty and Operations assignments for cross-training and development. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience working in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening work any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
• If required by the state or local municipality, must hold a salesperson license or pass the required licensing exam within 60 days of starting employment.

Nice To Haves

• Bachelor's degree in a related field.
• At least 5 years of experience leading service associates in retail or consumer service.
• At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

Responsibilities

• Anticipate customer flow and work demand, redirecting efforts and schedules to provide appropriate coverage.
• Plan for sales spikes and ensure the store has sufficient in-stock products to meet demand.
• Conduct safety walks, monitor the use of store power equipment, and coach associates on safe work practices.
• Lead associates in providing exceptional customer service and maintaining a clean, safe, and well-stocked store.
• Achieve sales and margin goals while driving operational efficiencies and maximizing customer satisfaction.
• Provide full leadership over the store when expected.
• Collaborate with store leadership peers, the District Manager, and Area support staff to meet service, sales, and operational objectives.
• Rotate through Specialty and Operations assignments when requested for cross-training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed