Merchandising ASM

Lowe's Home Centers • Canton, MI

4d

About The Position

The Merchandising Assistant Store Manager leads a team of associates to provide exceptional customer service and maintain a clean, safe, and well-stocked store. The role is accountable for sales and margin goals, operational efficiency, and customer satisfaction. It involves anticipating customer flow and work demand, adjusting staffing and schedules to ensure coverage, planning for sales spikes, and ensuring adequate product availability. The manager conducts safety walks, monitors use of store power equipment, and coaches associates on safe work practices.

The position collaborates with store leadership peers, the District Manager, and Area support staff to assess customer needs and achieve service, sales, and operational objectives. At times, the manager provides full leadership over the store and may rotate through Specialty and Operations assignments for cross-training and development. Regular travel is not required, though occasional travel may be needed for meetings, training, or support of neighboring stores.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience working in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability in the morning, afternoon, and evening any day of the week.
• Physical ability to perform tasks requiring prolonged standing, sitting, and other activities necessary to perform the job.
• Ability to lift 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
• If required by state or local law, must hold a salesperson license or pass the required licensing exam within 60 days of starting employment.

Nice To Haves

• Bachelor's degree in a related field.
• 5 years of experience leading service associates in retail or consumer services.
• 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
• Experience in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience working with store computer systems, including Project Tool, Genesis, M2O, or Thin Client.

Responsibilities

• Lead associates in delivering exceptional customer service and maintaining a clean, safe, and well-stocked store.
• Anticipate customer flow and work demand, adjusting efforts and schedules to ensure appropriate coverage.
• Plan for sales spikes and ensure the store has sufficient in-stock products to meet demand.
• Conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices.
• Achieve sales and margin goals while driving operational efficiencies and maximizing customer satisfaction.
• Provide full leadership over the store when required.
• Collaborate with store leadership peers, the District Manager, and Area support staff to develop methods for achieving service, sales, and operational objectives.
• Rotate through Specialty and Operations assignments when asked for cross-training and development.
• Travel occasionally to meetings, training, or to support neighboring stores, if needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed