Merchandising ASM

Lowe's Companies, Inc. • Glendale, AZ

12d

About The Position

The Merchandising Assistant Store Manager leads a team responsible for providing exceptional customer service and maintaining a clean, safe, and well-stocked store. The role is accountable for achieving sales and margin goals, driving operational efficiency, and maximizing customer satisfaction with the in-store experience. At times, the role provides full leadership over the store.

The manager anticipates customer flow and work demand, adjusts efforts and schedules to maintain appropriate coverage, plans for sales spikes and product availability, and conducts safety walks while monitoring power-equipment use and coaching associates on safe work practices. The role collaborates with store leadership peers, the District Manager, and Area support staff to identify customer needs and meet service, sales, and operational objectives. The manager may rotate through Specialty and Operations assignments for cross-training and development.

Regular travel is not required, though occasional travel may be needed for meetings, training, or support of neighboring stores.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience working in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Physical ability to perform job duties that may require prolonged standing, sitting, and other activities.
• Ability to lift 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

• Bachelor's degree in a related field.
• At least 5 years of experience leading service associates in a retail or consumer service industry.
• At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience working in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

Responsibilities

• Lead associates in delivering exceptional customer service and maintaining a clean, safe, and well-stocked store.
• Anticipate customer flow and work demand, adjusting efforts and schedules to provide appropriate coverage.
• Plan for sales spikes and ensure the store has sufficient in-stock products to meet demand.
• Conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices.
• Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
• Provide full leadership over the store when expected.
• Collaborate with store leadership peers, the District Manager, and Area support staff to meet service, sales, and operational objectives.
• Rotate through Specialty and Operations assignments as needed for cross-training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed