Merchandising ASM

Lowe's Home Centers • Mesa, AZ

9d • Onsite

About The Position

The Merchandising Assistant Store Manager leads associates in delivering exceptional customer service and maintaining a clean, safe, well-stocked store. The role is accountable for sales and margin goals, operational efficiency, and overall customer satisfaction with the in-store experience. The manager may provide full leadership over the store and collaborates with store leadership peers, the District Manager, and Area support staff to assess customer needs and meet service, sales, and operational objectives. The role may rotate through Specialty and Operations assignments for cross-training and development.

Regular travel is not required, though occasional travel may be needed for meetings, training, or support of neighboring stores. The position is salaried and generally scheduled for 48 hours per week, with additional hours potentially required based on business needs. Availability is required mornings, afternoons, and evenings any day of the week. The job involves physical activities such as prolonged standing and sitting, and lifting at least 25 pounds without assistance; heavier lifting may be required with or without assistance.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience working in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability mornings, afternoons, and evenings any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary for job duties.
• Ability to lift at least 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.
• If required by state or local law, must hold a salesperson license or pass the required licensing exam within 60 days of starting employment.

Nice To Haves

• Bachelor's degree in a related field.
• At least 5 years of experience leading service associates in a retail or consumer service industry.
• At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience working with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

Responsibilities

• Anticipate customer flow and work demand, and redirect efforts and schedules to ensure appropriate coverage.
• Plan for sales spikes and ensure the store has sufficient in-stock products to support demand.
• Conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices.
• Lead associates to provide exceptional service and maintain a clean, safe, well-stocked store.
• Achieve sales and margin goals while driving operational efficiencies and maximizing customer satisfaction.
• Provide full leadership over the store when needed.
• Collaborate with store leadership peers, the District Manager, and Area support staff to develop methods for achieving service, sales, and operational objectives.
• Rotate through Specialty and Operations assignments when asked for cross-training and development.
• Travel occasionally to meetings, trainings, or neighboring stores when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed