Merchandising ASM
About The Position
The Merchandising Assistant Store Manager leads associates to provide exceptional customer service and maintain a clean, safe, well-stocked store. The role is accountable for achieving sales and margin goals, driving operational efficiency, and maximizing customer satisfaction with the in-store experience. The manager anticipates customer flow and work demand, adjusts efforts and schedules to ensure coverage, prepares for sales spikes, and ensures sufficient inventory. They conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices. At times, the role provides full leadership over the store. The position collaborates with store leadership peers, the District Manager, and Area support staff to assess customer needs and achieve service, sales, and operational objectives. The manager may rotate through Specialty and Operations assignments for cross-training and development. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.
Requirements
- At least 2 years of experience leading associates in a retail environment.
- At least 3 years of experience working in a fast-paced, cross-functional work environment.
- At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration as required by law.
- Availability for morning, afternoon, and evening shifts any day of the week.
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary for job duties.
- Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
- If required by state or local municipality, must hold a salesperson license or pass the required licensing exam within 60 days of starting employment.
Nice To Haves
- Bachelor's degree in a related field.
- At least 5 years of experience leading service associates in retail or consumer service.
- At least 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas.
- Experience in the home improvement retail sector.
- Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
- Experience with store computer systems such as Project Tool, Genesis, M2O, or Thin Client.
Responsibilities
- Lead a team of associates in delivering exceptional service and maintaining a clean, safe, and well-stocked store.
- Anticipate customer flow and work demand, adjusting efforts and schedules to ensure coverage where needed.
- Plan for sales spikes and maintain an in-stock position to support customer demand.
- Conduct safety walks, monitor store power equipment use, and coach associates on safe work practices.
- Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
- Provide full leadership over the store when required.
- Collaborate with store leadership peers, the District Manager, and Area support staff on customer service, sales, and operational objectives.
- Rotate through Specialty and Operations assignments when asked for cross-training and development.
- Travel occasionally to meetings, training, or neighboring stores as needed.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program, including work/life services and no-cost counseling
- Education support programs, including tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Associate discount and broad discount platform
- Other discretionary benefits based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan, and grant awards
- Learning and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
