Merchandising ASM

Lowe's Companies, Inc.•La Plata, MD

1d•$62,000 - $104,000

About The Position

The Merchandising Assistant Store Manager leads a team responsible for delivering exceptional customer service and maintaining a clean, safe, well-stocked store. This role is accountable for achieving sales and margin goals, improving operational efficiency, and maximizing customer satisfaction with the in-store experience. At times, the role provides full leadership over the store. The position anticipates customer flow and work demand, adjusts efforts and schedules to maintain coverage, plans for sales spikes and product availability, and promotes safe work practices through safety walks, equipment monitoring, and associate coaching. The manager collaborates with store leadership peers, the District Manager, and Area support staff to assess customer needs and achieve service, sales, and operational objectives. The role may rotate through Specialty and Operations assignments for cross-training and development. Regular travel is not required, though occasional travel may be needed for meetings, training, or to support neighboring stores. The role is generally scheduled for 48 hours per week, with additional hours potentially required based on business needs, and requires morning, afternoon, and evening availability any day of the week. Physical requirements include activities such as prolonged standing or sitting and lifting at least 25 pounds without assistance; items over 25 pounds may be lifted with or without assistance.

Requirements

At least 2 years of experience leading associates in a retail environment.
At least 3 years of experience working in a fast-paced, cross-functional work environment.
At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Ability to lift 25 pounds without assistance and potentially lift more than 25 pounds with or without assistance.
If required by state or local law, must hold a salesperson license or pass the required licensing exam within 60 days of starting employment.

Nice To Haves

Bachelor's degree in a related field.
At least 5 years of experience leading service associates in retail or consumer services.
At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
Experience in the home improvement retail sector.
Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
Experience working with store computer systems, including Project Tool, Genesis, M2O, or Thin Client.

Responsibilities

Lead associates in delivering exceptional customer service and maintaining a clean, safe, and well-stocked store.
Anticipate customer flow and work demand, and adjust efforts and schedules to ensure appropriate coverage.
Plan for sales spikes and ensure the store has sufficient in-stock products to meet demand.
Conduct safety walks, monitor the use of store power equipment, and coach associates on safe work practices.
Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
Provide full leadership over the store when expected.
Collaborate with store leadership peers, the District Manager, and Area support staff to develop methods for achieving service, sales, and operational objectives.
Rotate through Specialty and Operations assignments when asked for cross-training and development.
Travel occasionally for meetings, training, or support of neighboring stores.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Associate discount and broad discount platform.
Discretionary benefits based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards.
Wellness programs.
Learning and development opportunities.