Merchandising ASM

Lowes•Riverside Township, NJ

8d•$62,000 - $104,000•Onsite

About The Position

The Merchandising Assistant Store Manager leads associates in delivering quality customer service and maintaining a clean, safe, and well-stocked store. This role is accountable for achieving sales and margin goals, driving operational efficiencies, and maximizing customer satisfaction with the in-store experience. At times, the role provides full leadership over the store. The position anticipates customer flow and workload, adjusts efforts and schedules to ensure appropriate coverage, plans for sales spikes, and ensures the store is stocked to meet demand. It includes conducting safety walks, monitoring the use of store power equipment, and coaching associates on safe work practices. The Merchandising Assistant Store Manager collaborates with the store leadership team, District Manager, and Area support staff to identify customer needs and achieve service, sales, and operational objectives. The role may rotate through Specialty and Operations assignments for cross-training and development. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed. This salaried position is generally scheduled for 48 hours per week, with additional hours potentially required based on business needs. Morning, afternoon, and evening availability is required any day of the week.

Requirements

At least 2 years of experience leading associates in a retail environment.
At least 3 years of experience working in a fast-paced, cross-functional work environment.
At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
If required by state or local law, hold a salesperson license or pass the required licensing exam within 60 days of starting employment.
Availability for morning, afternoon, and evening shifts any day of the week.
Physical ability to perform tasks involving prolonged standing, sitting, and other activities necessary for job duties.
Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

Bachelor's degree in a related field.
At least 5 years of experience leading service associates in retail or consumer service.
At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
Experience working in the home improvement retail sector.
Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
Experience working with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

Responsibilities

Lead associates in providing exceptional customer service and maintaining a clean, safe, and well-stocked store.
Anticipate customer flow and workload, and adjust efforts and schedules to ensure appropriate coverage.
Plan for sales spikes and maintain an in-stock position that supports customer demand.
Conduct safety walks, monitor the use of store power equipment, and coach associates on safe work practices.
Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
Provide full leadership over the store when required.
Collaborate with store leadership peers, the District Manager, and Area support staff to develop approaches to service, sales, and operational objectives.
Rotate through Specialty and Operations assignments as needed for cross-training and development.
Travel occasionally to meetings, trainings, or neighboring stores as needed.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge, work/life services, and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe's Associate Discount and broad discount platform.
Other discretionary benefits, based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards.
Wellness programs.
Learning and development opportunities.