Merchandise Operations Team Supervisor

Saks • Boston, MA

12d • $23 - $29

About The Position

The Merchandise Operations Team Supervisor leads, trains, and supervises daily merchandise operations, including processing, placement, maintenance, fulfillment, and store support. The role reports to the Assistant General Manager of Operations and supports store performance by overseeing merchandise workflows, inventory accuracy, fulfillment, and operational standards.

Requirements

• Customer-focused, prioritizing the needs of internal or external customers.
• Comfortable providing real-time coaching and working closely with associates, store leadership, and cross-functional corporate partners.
• Able to work in a fast-paced, team-oriented environment requiring multitasking with minimal supervision.
• Consistently meets or exceeds goals and helps elevate the performance of others.
• Able to influence the team to follow store policies and procedures and support decision-making.
• Able to learn and retain merchandising standards and comply with visual standards.
• Able to meet deadlines consistently and follow through on assigned tasks.
• Able to work a flexible schedule based on business needs and meet dependability standards.
• Demonstrates attention to detail and keeps personal work space organized.
• Verbal and written communication skills, including effective and professional telephone and face-to-face interactions.
• Maintains confidentiality when handling issues.
• Strong computer skills, including Google and Microsoft Office, and ability to adapt to changing technology.
• Able to lift cartons up to 50 pounds, climb ladders, and handle merchandise racks and carts.

Responsibilities

• Supervise the merchandise team and assist with coaching, training, scheduling, and problem solving.
• Oversee merchandise operations, including processing inbound merchandise to DTF standards, selling-floor placement, transfers, returns to vendor (RTVs), price changes, and event setup.
• Maintain standards for merchandise placement and presentation.
• Drive profitability through execution of merchandise operations KPIs.
• Ensure the back of house is organized to support selling.
• Support other store initiatives as needed, including selling-floor merchandise replenishment, floor recovery, and supply replenishment.
• Support fulfillment by locating requested merchandise, maintaining the dashboard, and completing omni-customer orders.
• Oversee inventory accuracy through regular review of inventory exception reports.
• Partner proactively with the Assistant General Manager of Operations and corporate team on weekly and monthly workload.
• Assist with implementing policies and best practices and make recommendations when needed.
• Undertake other store initiatives assigned by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Basic life insurance
• Supplemental life insurance
• Disability insurance
• Additional voluntary benefits, such as critical illness, hospital, and accident insurance
• Employee discount
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed