Operations Supervisor- SHIFT Team
About The Position
ODW Logistics is a people-focused, customer-driven third-party logistics provider offering supply chain design, warehousing, distribution and fulfillment, freight brokerage, transportation management, and e-commerce fulfillment. The Operations Supervisor coordinates and oversees daily warehouse activities to keep goods flowing efficiently and meet organizational needs. The role oversees employees across multiple warehousing departments and ensures operations are conducted in a company-relevant, cost-efficient manner. The position leads warehouse employees and processes across inbound, stocking, picking, packing, inventory, shipping, and returns. It manages workload and employee development, supports safe and efficient work practices, and leads continuous-improvement projects aligned with lean management principles. The role also maintains knowledge of contractual service requirements and key performance metrics.
Requirements
- At least 1 year of supervisor experience or equivalent work experience is preferred.
- Problem-solving and critical-thinking skills.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to present information and respond to questions from various individuals.
- Conflict-management skills.
- Relationship-building and collaboration skills.
- Ability to thrive in a fast-paced environment.
- Ability to hear, read, comprehend, write, and communicate.
- Ability to frequently sit, type, and perform repetitive wrist motions.
- Ability to continuously stand, walk, bend, squat or kneel, twist or turn, and reach on even and uneven surfaces.
- Ability to focus, with or without corrective lenses, and see at close and distant ranges, including depth perception.
- Ability to use material-handling equipment according to specific operating procedures.
- Ability to spend 50–75% of work time on the warehouse floor in a fast-paced environment.
Nice To Haves
- Bachelor’s degree or equivalent education/work experience preferred.
- Proficiency in Microsoft Office tools preferred.
- Advanced knowledge of warehouse management systems preferred.
Responsibilities
- Oversee employees across multiple warehouse functions, including inbound, stocking, picking, packing, inventory, shipping, and returns processing.
- Regulate daily workload and assign productivity goals based on customer demand.
- Train, coach, engage, and develop employees to improve operational accuracy, efficiency, profitability, safety, and security.
- Interview, hire and/or promote, onboard, and train employees.
- Support corporate training programs for direct reports and prepare team members for career progression opportunities.
- Manage hourly employee scheduling using UKG workforce management software.
- Monitor hourly employee performance, conduct year-end reviews, manage scheduling, and hold one-on-one development meetings.
- Lead warehouse continuous-improvement projects to improve operational efficiency and customer profits in conjunction with lean management principles.
- Maintain knowledge of contractual requirements for service execution and key performance metrics.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
