Merchandise manager

Five Below • Houston, TX

12d

About The Position

The Merchandise Manager oversees merchandise receiving, stocking, merchandising, and store operations at Five Below. The role ensures new stock is unpacked and placed on the sales floor efficiently, maintains displays and promotional signage in accordance with corporate guidelines, and executes seasonal updates and the company’s Inventory Integrity process. The Merchandise Manager may serve as Manager on Duty, managing store operations, associates, customer service, and urgent issues. The position supports associate onboarding and training and helps drive sales while controlling expenses through effective merchandising, staffing, and customer service.

This role requires a flexible schedule to meet business needs, including day, evening, and weekend work, and potentially overnight shifts and travel as required. It involves frequent cash-register operation, handling merchandise weighing up to 25 pounds, placing or retrieving items at heights of 5–10 feet, climbing ladders, and moving throughout the sales floor and stock room. The employee must be able to remain upright and stationary for 80% of the time and communicate accurately with customers and coworkers.

Requirements

• High school graduate or equivalent.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.
• At least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.
• Ability to work a flexible schedule, including day, evening, and weekend shifts, potentially overnight shifts, and travel as required.
• Ability to operate a cash register; frequently handle merchandise weighing up to 25 pounds and place or retrieve merchandise at heights of 5–10 feet; frequently climb ladders; and frequently kneel, bend, twist, stoop, and move around the store.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Ability to communicate and exchange accurate information with customers by telephone and face-to-face, and with managers and coworkers.

Nice To Haves

• College experience preferred.

Responsibilities

• Oversee receiving, unpacking, and organizing new stock so items are placed on the sales floor efficiently.
• Manage setup and maintenance of displays for assigned store sections, ensuring accurate signage and properly highlighted promotions in accordance with corporate guidelines and seasonal updates.
• Manage store opening and closing procedures, including securing cash, locking doors, setting alarms, and preparing the store for daily operations.
• Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Help oversee daily activities of store associates and ensure effective performance and excellent customer service.
• Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
• Drive sales and control expenses by optimizing merchandising, staff performance, and customer service.
• Execute the market plan by arranging products and signage according to corporate guidelines and keeping promotional materials properly displayed and updated.
• Ensure execution of the company Inventory Integrity process.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED