Merchandise Manager

Ulta Beauty, Inc.•Beaufort, SC

About The Position

The Merchandise Manager (MM) leads in alignment with Ulta Beauty’s mission, vision, and values and contributes to a high-performing team that delivers store sales growth. Reporting to the Operations Manager (OM), the MM guides Task Associates and supports retail store operations, including shipment, replenishment, omni-channel activities, price changes, and markdowns. The role focuses on business performance, people development, and adherence to operating processes and standards, and calls for operational excellence, results orientation, and the ability to lead through changing or unforeseen circumstances. The MM supports store sales, service, loyalty, payroll, omni-channel, and shrink goals; monitors financial and operational results; helps plan scheduling and workload within payroll budgets; and performs makeup applications, skincare analysis, and product demonstrations. The position also involves hiring, developing, coaching, and engaging associates; fostering an inclusive team environment; and ensuring company policies, operational processes, inventory controls, safety, and loss-prevention standards are followed. The MM uses company scheduling and task-management tools, executes store workload and inventory processes, and communicates business trends and operational needs to field leadership. This is a full-time role with a flexible schedule that includes days, evenings, weekends, and holidays. Shifts may begin at 5:00 a.m.; availability on Sundays and Mondays is required. The work involves continuous mobility and object handling, frequent physical movements and lifting or moving items up to 40 pounds, and frequent use of a computer and telephonic devices.

Requirements

1–2+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management ability, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, use sound judgment in ambiguous situations, and remain flexible and adaptable.
Work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
Ability to work shifts beginning at 5:00 a.m. and availability for shifts on Sundays and Mondays.

Nice To Haves

High school diploma is preferred.

Responsibilities

Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omni-channel, and retail shrink.
Drive profitability through operational excellence, sales growth, and expense control.
Use store forecasts and payroll budgets to support scheduling, maximize productivity, and complete workload on time and within budget.
Review and respond to financial and operational reporting, including store visit and audit results.
Use company programs, tools, and resources to improve store results.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team; foster collaboration, communication, inclusion, engagement, and associate growth.
Support associate development through training, feedback, coaching, succession planning, and individual development plans.
Participate in ongoing training and model operational excellence by setting priorities, sharing best practices, and supporting the team.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and a helpful, friendly guest experience.
Ensure compliance with company policies, procedures, standards, and dress code.
Use company scheduling and task-management tools to manage schedules, attendance, and store workload.
Ensure execution of shipment, replenishment, omni-channel, price changes, markdowns, resets, pricing updates, inventory tasks, cleaning, and other store tasks.
Protect company assets and minimize loss by enforcing workplace safety, inventory control, cash management, and loss-prevention standards.
Complete day-to-day inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns, and submit theft reports as needed.
Support adoption of company initiatives and technology and communicate expectations to ensure store tasks are completed.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive landscape to field leadership.