Merchandise Manager

Ulta Beauty, Inc.•Manor, TX

About The Position

The Merchandise Manager (MM) leads in alignment with Ulta Beauty’s mission, vision, and values and contributes to a high-performing team that delivers store sales growth. Reporting to the Operations Manager (OM), the MM guides Task Associates and supports retail store operations, including shipment, replenishment, omni-channel, price changes, and markdowns. The role drives business results through sales and inventory performance, operational compliance, associate training and development, and adherence to standard operating procedures. It calls for operational excellence, results orientation, and the ability to lead efficiently through changing and complex circumstances. The MM is accountable for store performance, people leadership, and operational processes. Responsibilities include supporting sales, guest loyalty, payroll, and shrink goals; using financial and operational reporting to guide decisions; developing and coaching associates; executing store workload and inventory processes; and protecting company assets. The position also involves guest-facing beauty services and maintaining knowledge of products, trends, and services. This role requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays. Shifts may begin at 5:00 a.m., and availability on Sundays and Mondays is required.

Requirements

1–2+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change; developing collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible, full-time schedule including days, evenings, weekends, and holidays.
Availability for shifts beginning at 5:00 a.m. and shifts on Sundays and Mondays.
Ability to meet the physical demands of the role, including frequent lifting or moving of up to 40 lbs.

Nice To Haves

High school diploma.

Responsibilities

Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omni-channel, and retail shrink.
Drive profitability through operational excellence, sales growth, and expense control.
Use store forecasts and payroll budgets to support scheduling, maximize productivity, and complete workload on time and within budget.
Review and respond to financial and operational reports, store visit results, and audit results.
Use company programs, tools, and resources to improve store performance.
Perform makeup applications, skincare analyses, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team of talented associates.
Build an engaged team through collaboration, open communication, and work prioritization.
Create an inclusive environment that supports associate growth and engagement.
Support associate development through training, competency-based feedback, coaching, succession planning, and individual development plans.
Participate in ongoing brand and category training.
Model operational excellence by leading by example, sharing best practices, setting priorities, and providing support.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and a helpful, friendly guest experience.
Ensure compliance with company policies, procedures, standards, and dress code.
Use the scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
Use the task management tool to prioritize and execute store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
Ensure execution of shipment, replenishment, omni-channel, price changes, and markdowns.
Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss prevention standards.
Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns; complete theft reporting as needed.
Support continuous improvement by encouraging adoption of company initiatives and technology, communicating expectations, and ensuring store tasks are completed.
Communicate business trends and opportunities, events, operational challenges, merchandise needs, and competitive landscape to field leadership.