Membership & Spa Supervisor

Huntington San Francisco • San Francisco, CA

8d

About The Position

The Membership & Spa Supervisor supports spa group business and provides front desk and guest service support at Nob Hill Spa at The Huntington. The position coordinates group bookings, celebrations, corporate wellness experiences, hotel partnerships, and special events from initial inquiry through the guest experience and follow-up. When not managing group business, the role supports daily Spa Reception Desk operations, including guest check-in and check-out, appointment scheduling, retail support, communications, and overall guest experience. The ideal candidate is organized, proactive, polished, and able to balance sales, coordination, and luxury hospitality responsibilities in a fast-paced environment.

The role also supports sales and revenue goals by promoting appropriate services, enhancements, retail products, memberships, gift certificates, and future appointments. It requires coordination with spa service providers, hotel teams, management, and external partners, while upholding Nob Hill Spa, The Huntington Hotel, and Forbes-level luxury service standards. Flexibility to work weekends, evenings, holidays, and special events may be required as business needs dictate.

Requirements

• Previous experience in luxury hospitality, spa, hotel, wellness, events, or guest services is preferred.
• Previous group coordination, event planning, sales, or spa experience is strongly preferred.
• Excellent written and verbal communication skills.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple priorities and deadlines simultaneously.
• Comfort using booking, POS, email, and other hospitality systems.
• Strong sales and relationship-building skills.
• Professional, polished, and service-oriented demeanor.
• Ability to work independently and effectively as part of a team.
• Flexibility to work weekends, evenings, holidays, and special events as business needs require.

Nice To Haves

• Experience in luxury hospitality, spa, hotel, wellness, events, or guest services.
• Experience in group coordination, event planning, sales, or spa operations.

Responsibilities

• Serve as the primary contact for spa group inquiries and bookings, responding promptly and professionally by phone, email, and in person.
• Coordinate spa experiences for corporate groups, bridal parties, birthdays, celebrations, hotel groups, VIPs, and other special occasions.
• Work with the Spa Director and hotel teams to develop and execute group experiences aligned with Nob Hill Spa standards.
• Coordinate treatment schedules, services, amenities, retail, food and beverage, private spaces, and other group requirements.
• Prepare and maintain group booking details, timelines, guest lists, treatment schedules, and special requests.
• Communicate group details to therapists, estheticians, attendants, management, and other departments; conduct group walkthroughs and assist with pre-arrival planning.
• Support customized spa experiences and packages, proposals, confirmations, deposits, payment details, and post-event follow-up.
• Maintain accurate records of group leads, bookings, revenue opportunities, and client contacts; track opportunities and follow up to convert inquiries into bookings.
• Identify opportunities to increase group revenue through treatment upgrades, enhancements, retail, memberships, and additional spa experiences.
• Build relationships with hotel departments, concierge teams, event planners, local businesses, corporate contacts, and repeat group clients; follow up after group experiences to encourage repeat business and referrals.
• Welcome spa guests, check them in and out, answer phones and emails, and manage guest inquiries while maintaining luxury service standards.
• Schedule, modify, and confirm appointments using the spa booking system; review treatment selections and help guests select services and enhancements.
• Maintain accurate guest profiles, preferences, notes, and payment information.
• Process payments, gift certificates, memberships, and retail transactions accurately; promote retail products and support merchandising, inventory awareness, and product knowledge.
• Communicate treatment schedules and guest preferences to service providers and coordinate with spa, hotel, and other departments.
• Assist with guest recovery, escalating concerns to management when appropriate; maintain confidentiality of guest information and preferences.
• Maintain a clean, organized, elevated reception and retail environment and support opening, closing, and daily spa operations.
• Promote appropriate enhancements, retail products, memberships, gift certificates, and future appointments; support group sales and repeat business and meet established sales goals.
• Partner with management to identify revenue opportunities during slower periods, holidays, and special events; maintain knowledge of spa services, products, promotions, memberships, and hotel offerings.
• Anticipate guest needs, personalize experiences, recognize VIPs, repeat guests, members, hotel guests, and special occasions, and represent the spa with a polished, welcoming presence.
• Uphold Nob Hill Spa, The Huntington Hotel, and Forbes-level luxury service standards.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed