Membership Sales Teammate - Greenville

Fitness Connection•Greenville, NC

3d•Onsite

About The Position

Fitness Connection is seeking a Fitness Consultant to serve as a first point of contact for prospective members. The role helps people explore membership options, understand the value of the club’s services, and take the next step in their fitness journey. It combines sales, service, and relationship-building to support membership growth and create welcoming, positive experiences for guests and members. The position involves guiding prospective members through membership selection, conducting club tours, presenting memberships and services, generating and following up on leads, and maintaining a pipeline of prospects. It also includes front desk and member check-in duties, responding to inquiries, maintaining accurate records, following company procedures, and supporting club operations and standards. The role is based in a fast-paced, interactive club environment with frequent interaction with members, guests, and the community. The schedule is flexible according to club needs and includes evenings, weekends, and some holidays. Schedules are planned in advance where possible.

Requirements

High school diploma or GED preferred.
Previous experience in sales, retail, hospitality, customer service, or another customer-facing role preferred.
Complete Fitness Connection’s EPIC Training Program within the designated timeframe.
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Ability to stand, walk, bend, and move throughout the club for extended periods.
Ability to lift and move up to 50 pounds.
Ability to build trust and have meaningful conversations with prospective members.
Consultative selling and closing skills; confidence presenting memberships, services, and promotions.
Self-motivation to achieve individual and team goals.
Strong interpersonal skills and a customer-service mindset.
Strong verbal communication and active listening skills.
Ability to identify needs, make recommendations, and handle objections professionally.
Strong organization, attention to detail, follow-through, and accountability.
Ability to manage multiple priorities in a fast-paced environment.
Comfort using technology, CRM systems, and club management tools.

Responsibilities

Guide prospective members through the membership selection process using Fitness Connection’s sales process.
Conduct club tours that connect individual goals to membership and service options.
Present memberships, personal training, and club services professionally.
Generate leads through referrals, networking, outreach, and community engagement.
Conduct prospecting and follow-up activities and maintain a pipeline of prospective members and appointments.
Create welcoming first impressions and build relationships that foster trust, loyalty, and engagement.
Listen to member goals and concerns and provide personalized recommendations.
Address questions and concerns professionally and empathetically.
Maintain accurate records for leads, referrals, memberships, and sales.
Perform front desk duties, member check-ins, and telephone inquiries.
Follow company policies and procedures, including operational and safety requirements.
Support opening, closing, cleanliness, and merchandising responsibilities.
Maintain organizational standards that contribute to a positive member experience.
Participate in club promotions and outreach events.