Membership Sales Teammate - Baytown

Fitness Connection•Baytown, TX

3d•Onsite

About The Position

Fitness Connection is seeking a Fitness Consultant to serve as an initial point of contact for prospective members. The role helps people explore membership options, understand the club’s services, and take the next step in their fitness journey. Success requires building trust and relationships, creating sales opportunities, and consistently completing activities that support membership growth. The position combines sales expertise, customer service, and care for people in a fast-paced, interactive club environment. The teammate guides prospects through membership selection, conducts club tours, presents memberships and services, generates and follows up on leads, and maintains a pipeline of prospects and appointments. They also create welcoming experiences for guests and members, respond to questions and concerns, maintain accurate records, perform front desk and check-in duties, and support club operations and standards. The role requires a flexible schedule based on club needs, including evenings, weekends, and some holidays. Schedules are planned in advance where possible. The work takes place in a fast-paced club environment with frequent interaction with members, guests, and the community, and may include participation in promotions and outreach events.

Requirements

High school diploma or GED preferred.
Previous experience in sales, retail, hospitality, customer service, or another customer-facing role preferred.
Ability to build trust and have meaningful conversations with prospective members.
Consultative selling and closing skills.
Confidence presenting memberships, services, and promotions.
Self-motivation to achieve individual and team goals.
Strong interpersonal skills and ability to connect with a wide variety of people.
Genuine desire to help others achieve their goals.
Strong customer-service mindset and positive attitude.
Strong verbal communication and active listening skills.
Ability to identify needs, provide recommendations, and handle objections professionally.
Strong organization and attention to detail.
Ability to manage multiple priorities in a fast-paced environment and follow through consistently.
Comfort using technology, CRM systems, and club management tools.
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Ability to stand, walk, bend, and move throughout the club for extended periods.
Ability to lift and move up to 50 pounds.

Nice To Haves

Previous experience in sales, retail, hospitality, customer service, or another customer-facing role.
High school diploma or GED.

Responsibilities

Guide prospective members through the membership selection process using the company’s sales process.
Conduct club tours that connect individual goals with membership and service options.
Present memberships, personal training, and club services professionally.
Generate leads through referrals, networking, outreach, and community engagement.
Conduct prospecting and follow-up activities consistently and professionally.
Maintain an active pipeline of prospective members and scheduled appointments.
Create welcoming first impressions and build relationships that support trust, loyalty, and engagement.
Listen to member goals and concerns and provide personalized recommendations.
Address questions and concerns with empathy and professionalism.
Maintain accurate records for leads, referrals, memberships, and sales.
Perform front desk responsibilities, member check-ins, and telephone inquiries.
Follow company policies, procedures, operational requirements, and safety requirements.
Support opening, closing, cleanliness, and merchandising responsibilities.
Maintain organizational standards that contribute to a positive member experience.
Complete the Fitness Connection EPIC Training Program within the designated timeframe.