Membership Sales Teammate - North Hills

Fitness Connection•Raleigh, NC

3d•Onsite

About The Position

Fitness Connection is seeking a Fitness Consultant to help prospective members explore membership options, understand the value of the club’s services, and take the next step in their fitness journey. The role combines sales, service, relationship-building, and daily operational activities to support membership growth and positive member experiences. The successful teammate builds trust, generates and follows up on leads, helps guests choose memberships and services, and represents Fitness Connection professionally in the club and community. The position is based at the North Hills club in Raleigh, North Carolina. It is a fast-paced, highly interactive environment with frequent interaction with members, guests, and the community. The schedule is flexible according to club needs and includes evenings, weekends, and some holidays. Schedules are planned in advance where possible.

Requirements

High school diploma or GED preferred.
Previous experience in sales, retail, hospitality, customer service, or another customer-facing role preferred.
Complete Fitness Connection’s EPIC Training Program within the designated timeframe.
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Ability to stand, walk, bend, and move throughout the club for extended periods.
Ability to lift and move up to 50 pounds.
Ability to build trust and have meaningful conversations with prospective members.
Consultative selling and closing skills, and confidence presenting memberships, services, and promotions.
Self-motivation to achieve individual and team goals.
Exceptional interpersonal skills and ability to connect with a wide variety of people.
Genuine desire to help others achieve their goals and a strong customer-service mindset.
Strong verbal communication and active listening skills.
Ability to ask questions, identify needs, and provide thoughtful recommendations.
Confidence handling objections and concerns professionally.
Ability to influence decisions through trust, credibility, and relationship-building.
Strong organization, attention to detail, follow-through, and accountability.
Ability to manage multiple priorities in a fast-paced environment.
Comfort using technology, CRM systems, and club management tools.

Responsibilities

Guide prospective members through the membership selection process using Fitness Connection’s sales process.
Conduct engaging club tours that connect individual goals to membership and service solutions.
Present memberships, personal training, and club services confidently and professionally.
Generate leads through referrals, networking, outreach, and community engagement.
Conduct prospecting and follow-up activities consistently and professionally.
Maintain an active pipeline of future members and scheduled appointments.
Create welcoming first impressions and build relationships that foster trust, loyalty, and long-term engagement.
Listen to member goals and concerns and provide personalized recommendations.
Address questions and concerns with empathy, professionalism, and confidence.
Maintain accurate records for leads, referrals, memberships, and sales.
Perform front desk responsibilities, member check-ins, and telephone inquiries.
Follow company policies and procedures, including operational and safety requirements.
Support opening, closing, cleanliness, and merchandising responsibilities.
Maintain organizational standards that contribute to a positive member experience.
Participate in club promotions and outreach events as opportunities arise.