Membership Sales Teammate - Allen

Fitness Connection•Allen, TX

2d•Onsite

About The Position

Fitness Connection is seeking a Fitness Consultant to serve as an initial point of contact for prospective members. The role helps people explore membership options, understand the value of the club’s services, and take the next step in their fitness journey. It combines sales expertise, customer service, and relationship-building to create welcoming experiences and support membership growth. The teammate guides prospective members through the membership selection process, conducts club tours, presents memberships and services, generates and follows up on leads, and maintains a pipeline of prospects and appointments. The position also supports front desk operations, member check-ins, telephone inquiries, recordkeeping, club standards, and a positive member experience. The role is based in a fast-paced, highly interactive club environment and requires a flexible schedule aligned with club needs, including evenings, weekends, and some holidays. Schedules are planned in advance where possible. Fitness Connection provides reasonable accommodations for known disabilities or medical conditions consistent with its legal obligations.

Requirements

High school diploma or GED preferred.
Previous experience in sales, retail, hospitality, customer service, or another customer-facing role preferred.
Complete Fitness Connection’s EPIC Training Program within the designated timeframe.
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
Ability to stand, walk, bend, and move throughout the club for extended periods.
Ability to lift and move up to 50 pounds.
Ability to build trust and have meaningful conversations with prospective members.
Consultative selling and closing skills.
Confidence presenting memberships, services, and promotions.
Self-motivation to achieve individual and team goals.
Exceptional interpersonal skills and ability to connect with a wide variety of people.
Strong customer service mindset and positive attitude.
Strong verbal communication and active listening skills.
Ability to ask questions, identify needs, and provide thoughtful recommendations.
Ability to handle objections and concerns professionally.
Strong organization and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Consistent follow-through and accountability.
Comfort using technology, CRM systems, and club management tools.

Nice To Haves

Previous experience in sales, retail, hospitality, customer service, or another customer-facing role.
High school diploma or GED.

Responsibilities

Guide prospective members through the membership selection process using Fitness Connection’s sales process.
Conduct club tours that connect individual goals to membership and service solutions.
Present memberships, personal training, and club services confidently and professionally.
Generate leads through referrals, networking, outreach, and community engagement.
Conduct prospecting and follow-up activities consistently and professionally.
Maintain a pipeline of prospective members and scheduled appointments.
Create welcoming first impressions for guests and members.
Build relationships that support trust, loyalty, and long-term engagement.
Listen to member goals and concerns and provide personalized recommendations.
Address questions and concerns with empathy and professionalism.
Maintain accurate records for leads, referrals, memberships, and sales.
Perform front desk responsibilities, member check-ins, and telephone inquiries.
Follow company policies and procedures, including operational and safety requirements.
Support opening, closing, cleanliness, and merchandising responsibilities.
Maintain organizational standards that contribute to a positive member experience.
Participate in club promotions and outreach events as applicable.