Membership Sales Associate Full Time

BJ's Wholesale Club • Linden, NJ

5d • $18 - $21

About The Position

The Membership Sales Associate promotes and sells BJ’s membership programs, including acquisition, renewals, upgrades, retention, and cross-selling. The role also provides member services for credit card applications, general questions, merchandise returns and exchanges, product lookups, and order pickups. The associate delivers friendly, efficient service, works toward established sales and business benchmarks, follows club policies and procedures, and may assist in other departments as needed. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Results-driven, with proven success in achieving goals.
• Regular, predictable, full attendance.

Nice To Haves

• Prior front-line or customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s membership value proposition, including acquisition, retention, member perks, and the member experience.
• Pitch membership programs and sell membership products to potential new and existing members in accordance with company policies.
• Work toward business-established sales benchmarks and goal achievement.
• Understand BJ’s membership options and co-brand credit card offerings.
• Serve as a first point of contact for membership matters, credit card applications, general questions, issues, returns, exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
• Assist with BOPIC (Buy Online and Pick Up In Club) orders.
• Maintain club policies and procedures and support a safe, positive member environment.
• Work collaboratively to meet club standards, including stocking items, executing promotional plans, maintaining accurate signage, and keeping the club clean and organized.
• Access and read production or financial performance reporting for the department and understand how execution affects business results.
• Perform other assigned duties, including work in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Access to earned pay before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares available at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed