Membership Sales Associate Full Time

BJ's Wholesale Club • Linden, NJ

3d

About The Position

The Membership Sales Associate promotes and sells BJ’s membership programs, renewals, upgrades, and related loyalty offerings, while supporting a positive member experience. The role also serves as a first point of contact for membership and credit card questions, general inquiries, returns, exchanges, product lookups, and order pickups. The associate follows club policies and procedures, addresses member concerns, and helps maintain a safe, clean, and welcoming club environment.

Requirements

• Prior frontline or customer service experience preferred.
• Previous sales experience preferred.
• Results-driven, with proven success in achieving goals.
• Basic math skills preferred.
• Computer proficiency preferred.

Nice To Haves

• Prior frontline or customer service experience.
• Previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Promote BJ’s value proposition, membership acquisition and retention, membership perks, and the member experience.
• Pitch membership programs and sell membership products to potential new and existing members.
• Work toward business-established benchmarks and sales goals.
• Understand BJ’s membership options and co-branded credit card.
• Provide customer service for membership and credit card applications, general questions, issues, merchandise returns and exchanges, product lookups, and pickups.
• Follow tax-exempt and resale membership retention policies and procedures, including monitoring renewals and tax-exempt or resale status.
• Resolve member concerns courteously and promptly, escalating issues to the PIC or MOD when necessary.
• Assist members with Buy Online and Pick Up In Club (BOPIC) orders.
• Maintain club policies and procedures and support a safe, positive environment.
• Work in other departments and perform other duties as assigned.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Access to earned pay before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental and vision coverage, a Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match, available to team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount; eligibility requirements vary by position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed