Membership Sales Associate

Plumpjack Management Services • Napa, CA

1d

About The Position

The Membership Sales Associate drives membership growth, wine sales, and member retention across the PlumpJack Collection of Wineries, including PlumpJack, CADE, Odette, and 13th Vineyard. The role combines proactive sales outreach, personalized member engagement, and membership operations. It focuses on building lasting member relationships, identifying revenue opportunities, supporting membership initiatives, and providing a seamless customer experience.

The position is primarily office-based, with extensive daily use of computers, phones, and email. Approximately 90% of the workday is spent at a desk or computer. The role involves high-volume customer communications and shifting priorities, particularly during membership processing periods. Occasional evening, weekend, and off-site event participation may be required. Occasional lifting and moving of objects weighing up to 50 pounds over short distances is required. In addition to the hourly rate, the position is eligible for sales commissions based upon sales goals.

Requirements

• High school diploma or equivalent.
• Previous experience in sales, hospitality, customer service, or a related field.
• Proficiency in Microsoft Office, particularly Excel.
• Strong sales aptitude and a proactive, goal-oriented approach to revenue generation and customer relationship development.
• Excellent verbal and written communication skills, including confidence communicating with customers by phone, email, and text.
• Ability to provide exceptional customer service while identifying appropriate sales opportunities.
• Strong organization and attention to detail, with the ability to manage multiple priorities and deadlines.
• Comfort working in a high-volume outbound calling and customer service environment.
• Strong problem-solving skills and ability to handle customer concerns professionally.
• Ability to work independently and collaboratively in a team environment.
• Adaptability and a positive attitude in a fast-paced, results-driven workplace.
• Ability to occasionally lift and move objects weighing up to 50 pounds over short distances.

Nice To Haves

• College education.
• Demonstrated experience with outbound sales, customer relationship management, or lead conversion.
• Wine industry experience and knowledge of wine club programs.
• Familiarity with CRM systems and web-based applications.

Responsibilities

• Generate wine sales and new membership enrollments through outbound phone calls, emails, and text communications.
• Follow up with prospective members and sales leads from tasting room visits, online purchases, events, and marketing initiatives.
• Meet established sales goals, outreach expectations, and performance objectives.
• Identify opportunities to increase revenue through additional wine purchases, membership upgrades, and personalized recommendations.
• Reengage former members and prospective customers through targeted outreach campaigns.
• Maintain accurate records of customer interactions, sales opportunities, and follow-up activities in the CRM system.
• Build and maintain member relationships to encourage long-term loyalty and engagement.
• Conduct proactive outreach to at-risk members to address concerns, support retention, and reduce cancellations.
• Educate members about membership benefits, exclusive experiences, and opportunities across the PlumpJack Collection of Wineries.
• Support the Membership Loyalty Program, including milestone outreach, benefit communication, and gift fulfillment.
• Provide personalized solutions to member requests, including shipment customization, membership holds, and account adjustments.
• Assist with wine club allocation processing, including order modifications, payment updates, declined transactions, and fulfillment coordination.
• Maintain accurate membership records, customer preferences, shipping information, and order histories.
• Help resolve shipping issues, returned packages, and delivery exceptions.
• Support seasonal membership processing deadlines and coordinate with internal departments for accurate, timely order fulfillment.
• Complete assigned administrative tasks and follow-up activities accurately and attentively.
• Promote membership events, exclusive experiences, and special offerings to drive attendance and sales.
• Assist with member events and off-site sales initiatives, including occasional evening and weekend events.
• Engage event attendees, build relationships, generate qualified leads, and identify membership opportunities.
• Maintain working knowledge of the winery collection, wines, membership offerings, benefits, and experiences.
• Participate in sales training, product education, and professional development.
• Collaborate with the Membership Team to achieve sales, retention, and service goals.
• Perform additional duties as assigned to support the membership program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED