Membership Program Coordinator

Optica•Washington, DC

2d•$60,000 - $62,500

About The Position

The Membership Program Coordinator provides advanced oversight and end-to-end management of designated programs. Working closely with the Deputy Senior Director, Membership, the coordinator sets strategic program goals, designs new programs, and oversees implementation and execution. The role emphasizes customer service and problem-solving across event management, application screening, acceptance and notification processes, financial processing and tracking, program website maintenance, and event travel and logistics coordination. The coordinator serves as a central contact for the Senior Members program and program workshops; supports and oversees Local Sections and stipend programs; leads documentation, reporting, audits, and outreach; and develops and manages talks, webinars, workshops, and multi-day events. The role also involves program sponsorship and revenue goals, research and reporting, timely responses to inquiries, and the development of new signature programs to increase member engagement. The position develops marketing plans and strategies for assigned programs, identifies member trends and needs to guide segmented engagement, collaborates on improving the individual-to-emeritus member experience, and assesses assigned programs and activities. Travel may be approximately 5% annually, domestic and international as needed.

Requirements

Four-year college degree.
At least five years of relevant service in a membership or scientific society.
Experience in program development and project management.
Experience working with volunteers and committees.
Excellent written and verbal communication and proofreading skills.
Strong project management and problem-solving skills.
Strong organizational skills, attention to detail, ability to work independently and multitask to meet deadlines, and ability to organize and maintain a sophisticated tracking system.
Ability to build relationships with member volunteers, partner societies, and external vendors, and facilitate project activities with each audience.
Graphic design capabilities in print and electronic formats and experience with print production.
Proficiency in Microsoft Office applications, with at least intermediate Excel and database application capabilities.
Ability to travel approximately 5% annually, domestically and internationally as needed.
Initiative and reliability, superior team and project management skills, and ability to develop and execute ideas that benefit team effectiveness while managing competing priorities.

Nice To Haves

Study in a science-based discipline.
Experience with Adobe Creative Cloud, including Dreamweaver or HTML, Illustrator, InDesign, and Photoshop.
Experience with NetForum and Tableau.

Responsibilities

Serve as a central point of contact for the Senior Members program and program workshops, partnering with the membership team, other departments, and external constituencies on day-to-day program matters.
Lead Senior Member documentation in the database and distribute reports to the Deputy Senior Director, Membership.
Oversee more than 25 Local Sections globally and stipend programs that support professional development events and visits by optics and photonics experts.
Lead annual audits to ensure Local Sections meet minimum membership and activity requirements and maintain regular communication, including outreach.
Select speakers for the Tech Talks program, manage marketing, and promote high-quality speakers and registrant participation.
Develop, implement, and manage webinars, workshops, and multi-day events that support networking and professional opportunities for individual members worldwide; select speakers and develop marketing plans for activities.
Partner with employers on potential sponsorship opportunities for programs or summits.
Meet assigned program revenue goals of $30,000–$50,000.
Research programs and projects, gather data, and prepare special or one-time reports, summaries, and responses using relevant information from various sources.
Respond to information requests and provide guidance and problem resolution; ensure assigned program inbox correspondence is answered within 24 hours.
Partner with the Membership team to develop and implement new signature member programs that increase member engagement.
Develop comprehensive marketing plans, schedules, and strategies for assigned member programs to drive workshop attendance.
Identify trends, gaps, and needs among Optica members and develop distinct, segmented strategies for a diverse member base.
Collaborate with stakeholders on a strategy to improve the individual-to-emeritus member experience.
Assess and evaluate assigned member programs and activities.