Membership & Outreach Attendant

Penn State University•University Park, IL

6d•Onsite

About The Position

Membership and Outreach Attendants are Penn State students who uphold Campus Recreation policies and procedures while providing customer service and engaging with patrons. They answer telephone calls, assist patrons face-to-face, and provide facility tours to guests. The role also promotes Campus Recreation memberships, programs, and services to the community. Campus Recreation is part of Student Affairs and provides fitness, wellness, and recreational programs to the campus community. Its facilities and programs include the Intramural Building, McCoy Natatorium, Stone Valley Outdoor Recreation Area, Tennis Center, White Building, Outdoor Adventures, Aquatics, Club Sports, Fitness and Wellness Programs, and Intramural Sports. Work takes place at the University Park Campus and averages 6–10 hours per week. The schedule varies and includes mornings, evenings, weekends, and University breaks.

Requirements

Must be a Penn State student.
Successfully complete a criminal background check.
Ability to interact positively with patrons and employees.
Strong critical thinking skills.
Ability to accommodate a variable schedule that includes mornings, evenings, weekends, and University breaks.

Responsibilities

Greet patrons in a friendly and welcoming manner.
Conduct membership and locker sales transactions and process program registrations efficiently.
Troubleshoot issues with membership and locker sales and renewals.
Answer inquiries about Campus Recreation programs and services and direct patrons to appropriate staff when needed.
Assist with answering telephone calls and engage with patrons face-to-face.
Conduct facility tours for guests.
Promote Penn State Campus Recreation memberships, programs, and services to the community.
Attend all staff meetings.
Be receptive to personal and professional development.
Balance time commitments, give and receive performance feedback, and recognize limitations and work to improve.
Contribute as a member of the Campus Recreation team.
Complete other duties as assigned by the supervisor.