Membership Operations Coordinator

Healthy Gamer•Houston, TX

1d•Remote

About The Position

If you grew up on the Internet like us, you know mental health is more important than ever. But many people face obstacles when seeking traditional mental health care, like finding the right support or having the right insurance. At Healthy Gamer, we think modern mental health care should be inclusive and affordable. Our coaching service has helped over 32,000 people across 150 countries since it’s launch in November 2019. Our movement is gaining traction, putting us in the top 0.1% of Twitch streamers and the top 1% of YouTube channels. And we’re working on even more resources to help people find a way forward when they need it. We’ve made an impact in the gaming community, but that’s not where our mission ends. We want to change how people think about and deal with mental health, and we’re looking for passionate people to help us get there. We are building teams of the best and the brightest in mental wellness, and we are having fun doing it.

Requirements

2+ years running an online community on Circle, Discord, Slack, Mighty Networks, Skool, or similar
Strong writing and communication skills, with care for sensitive topics
Organized, self-directed, and takes initiative
Comfortable interfacing with senior stakeholders on scheduling and content coordination
Comfort working in a remote, online environment

Nice To Haves

Direct Circle experience
Background in paid membership communities or creator businesses
Familiarity with mental health, gaming, or personal development audiences
Light design skills (Canva or similar) for community graphics

Responsibilities

Own the membership content calendar end-to-end, including topics, livestream dates, and post-livestream handoffs, driven by membership community feedback.
Scout, surface and schedule membership guest lecturers with approval from the Content Product Manager.
Drive the operational work that keeps the monthly content cadence going, confirming topics, assets, and coordination with the content and marketing teams for membership lecture promotion.
Post announcements on the memberships community platform (Circle) and YouTube membership community tab.
Manage YouTube membership communications: respond to member questions, surface recurring themes to the Content PM, and turn frequent questions into documentation or FAQ updates.
Create posts to drive engagement on the membership community platform, and report on what's working with both quantitative and qualitative signals.
Maintain a community engagement calendar for the Membership community.
Own the structure of the Membership community platform: organization, naming, posts, tagging, courses, navigation, and onboarding.
Keep the space architecture aligned with what and how members are actually using them.
Keep the space architecture aligned with features on the HG Platform.
Draft and publish member announcements: launches, programming changes, schedule updates.
Maintain the auto-generated weekly digest with current content, updates, and links.
Build out the member-facing documentation library: how to use Circle, how to access content, FAQs, troubleshooting, etc.
Maintain the internal membership knowledge base: product structure (tiers, pricing, what's included), decision and experiment history, and key member insight themes.
Document recurring member feedback patterns from Circle, YouTube comments, and the digest, so the team has a living view of what members are asking for.
Surface gaps in documentation based on what questions keep coming up.