Membership Coordinator

Boys & Girls Clubs•Radcliff, KY

3d•Onsite

About The Position

The Membership Coordinator operates the front desk and is responsible for the processing and maintenance of the Club’s membership records. This role involves creating a Club environment that supports and facilitates the achievement of Youth Development Outcomes: Academic Success, Healthy Lifestyles, and Good Character & Citizenship. The coordinator provides guidance and role modeling to members, ensures a healthy and safe environment through on-site supervision, and maintains a positive outlook while offering constructive feedback. They also assist members in developing conflict resolution skills and accepting responsibility for their actions.

Requirements

High School degree or G.E.D. is required.
A minimum of one year’s work experience in a Boys & Girls Club or similar organization which includes the supervision of youth and the implementation of programs and activities.
A passion and understanding of the mission, objectives, policies, programs, and procedures of BGCK.
Ability to maintain a positive, friendly, and cooperative attitude in the workplace.
High ethical standards.
Strong communication skills, both oral and written.
Ability to maintain professional relationships with internal staff and external partners.
An understanding of the needs and interests of young people.
Demonstrated knowledge of computers and other office-related technology.

Nice To Haves

College degree from an accredited college or university is preferred but not required.

Responsibilities

Operate the front desk and process/maintain Club membership records.
Create a Club environment that supports and facilitates the achievement of Youth Development Outcomes.
Provide guidance and role modeling to all Club members.
Provide on-site supervision to members to ensure a healthy and safe environment.
Maintain a positive outlook and attitude with members, and provide constructive feedback on their efforts and progress.
Assist members in building conflict resolution skills and teach them to accept responsibility for their actions.
Maintain the front entrance area of the Club.
Provide courteous and quality customer service.
Greet all individuals that enter the Club.
Assist members, volunteers, guests, and staff with signing-in, as needed.
Answer phones, listen to voicemails, and return calls as needed.
Respond to Club emails.
Process and maintain membership applications.
Collect membership fees.
Provide general administrative and clerical support to the Club Director, Program Director, and other Club staff as needed in a friendly and cooperative manner.
Travel between Clubs and/or the Admin Office for trainings and meetings.
Perform all other duties as assigned.