Membership Coordinator

Xiente•Philadelphia, PA

7h•Onsite

About The Position

The Membership Coordinator is responsible for greeting, monitoring, and tracking visitors and students to ensure the safety and security of the front desk. This role involves proactive outreach to recruit new youth participants and families, guiding prospective members through site tours and program information, and sharing details about upcoming events. The coordinator will maintain accurate data entry and monthly reports, primarily using Salesforce, and ensure all operational and data-related deadlines are met. Additionally, they will plan and implement orientation programs, develop and coordinate youth programs at the Teen Center, foster youth engagement, and respond to incidents involving youth. Collaboration with staff for programming, communication regarding participant progress, and assisting with transportation needs are also key aspects of the role. The Membership Coordinator will act as a positive role model for youth and perform additional duties as assigned.

Requirements

High School diploma or GED required.
At least one year of experience in managing and tracking data, with demonstrated proficiency in Salesforce.
Proficient in PC applications, including Microsoft Outlook, Word, and Excel.
Excellent communication and phone skills are essential.
Must be timely and accurate with assigned projects, demonstrating strong organizational skills.
Ability to perform duties without direct supervision and manage repetitive tasks according to set procedures.
Must maintain strict confidentiality of all information.
Will be required to undergo and successfully pass a background check.
Comfortable working with children and adults in a fast-paced, professional environment.
Must have a valid driver’s license and be able to drive a van if needed.

Nice To Haves

A Bachelor’s degree in a related field is preferred.
Bilingual proficiency in English and Spanish or another language commonly spoken in the community is preferred, but not required.

Responsibilities

Greet, monitor, and track all visitors and students, ensuring the safety, security, and professional appearance of the front desk.
Conduct ongoing, proactive outreach to recruit new youth participants and families, including engagement with schools, community organizations, and local events to promote programs and increase membership.
Guide prospective participants through site tours, program overviews, eligibility requirements, and benefits to support enrollment and familiarity with programs and services.
Share information about upcoming events and activities to students, parents, and the public. Maintain updated bulletin boards with relevant notices and guidelines.
Maintain accurate data entry and monthly reports required for program support and grant compliance, ensuring all information is up-to-date across multiple platforms, primarily Salesforce.
Ensure all operational, informational, and data-related deadlines are met.
Plan and implement structured orientation programs for newly enrolled students.
Develop, coordinate, and implement youth programs and activities at the Teen Center, including maintaining daily attendance records, managing supplies, and keeping detailed inventory lists of all materials and equipment.
Foster ongoing engagement by encouraging youth participation and maintaining positive relationships with participants and families.
Respond to and follow up on incidents, providing appropriate support in crisis situations involving youth.
Collaborate with staff to deliver educational, social, athletic, and recreational programming aligned with participant goals.
Maintain ongoing communication with staff regarding participant progress and needs.
Assist with program transportation needs and participate in professional development training.
Present yourself as a positive role model for youth.
Perform additional duties as assigned by supervisors.