Program Coordinator - Membership

YMCA of Central Texas • Waco, TX

2d • Onsite

About The Position

The YMCA of Central Texas is seeking an experienced and motivated individual to join our team of professionals as a Membership Program Coordinator for the Greater Waco YMCA. The full-time exempt Membership Program Coordinator responsibilities include supervision, fiscal management, membership enrollment and program billing, administration, data entry, branch accounting, financial assistance, program development and implementation, budgeting, and community outreach for Membership programs for the Greater Waco YMCA. Success in this position requires the ability to teach and work hands-on and lead staff in the areas listed above, while providing excellent customer service. This fast-paced, high-energy department requires someone who is highly motivated, organized, personable and enthusiastic. Successful candidate must be able to think in new and innovative ways to reach our goals, and possess a special desire and ability to reach out to the community.

Requirements

• At least 1 year of previous business management/operational experience
• Previous supervisory experience, preferably in a customer service setting
• Must be able to effectively manage Membership and Front Desk programs and staff members at various locations simultaneously
• Must be available to work various shifts, some nights and weekends
• Strong interpersonal, communication, and conflict resolution skills
• The ability to train and lead inexperienced staff
• Strong customer service experience and skills
• Experience with program development and implementation
• Demonstrated knowledge and experience in the effective recruitment, training, and supervision of staff and volunteers
• A working knowledge of Microsoft Word, Excel, automated accounting, and systems such as ACH/credit card drafts and billing
• Data entry skills and the ability to learn in-house computer programs quickly
• The ability to add, subtract, multiply, and divide using whole numbers, common fractions and decimals
• The ability to plan, develop, organize, manage, and administer tasks
• The ability to define problems, collect data, establish facts, draw valid conclusions and resolve problems
• Must be able to meet deadlines
• Must have valid Texas Driver license and necessary liability insurance
• Must be able to pass pre-employment drug screen, criminal history check and sex offender registry check, and reference checks

Nice To Haves

• Previous Y experience a plus
• Bilingual English/Spanish would be a plus

Responsibilities

• Supervision
• Fiscal management
• Membership enrollment and program billing
• Administration
• Data entry
• Branch accounting
• Financial assistance
• Program development and implementation
• Budgeting
• Community outreach for Membership programs

Benefits

• Pay commensurate with skills and experience
• Medical/Dental/Vision options
• LTD/Life Insurance
• Paid-time off for Vacation, Sick and Holiday
• Tuition Assistance
• Family Membership to YMCAs in Central Texas
• Program discounts, including Child Care
• 12% company paid Retirement after two years of full-time service and meeting vesting rules

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level