Membership Coordinator (50916)

BOYS & GIRLS CLUBS OF CHICAGO INC • Chicago, IL

2d • Onsite

About The Position

The Membership Coordinator is responsible for maintaining the front desk while providing exceptional customer service to members, parents, staff, visitors and vendors. Responsibilities also include membership maintenance as well as cash handling, membership management software data entry and maintenance.

Requirements

• High school diploma or equivalent
• One-year experience with administrative functions
• Demonstrated excellent customer service skills
• Working knowledge of computer programs and software
• Ability to communicate effectively with youth, parents, staff, volunteers and general public
• Self-starter with exceptional interpersonal and organizational skills with a keen sense of prioritizing, time management and follow through.
• Must pass criminal background check which includes Livescan fingerprints

Nice To Haves

• Working knowledge of youth development
• Experience with Boys & Girls Clubs preferred
• Computer competency

Responsibilities

• Serve as a Club ambassador by greeting all members, parents and staff as well as monitoring and tracking all visitors and vendors.
• Maintain the appearance, safety and security for the front desk area.
• Maintain master calendar of Club activities and events as well as communicate and disperse information about upcoming events and activities to members, parents, staff, volunteers and general public.
• Answer all telephone calls and route as necessary; provide expert Club and program information as requested.
• Monitor Club member recruitment, enrollment and renewal process, assuring all applications are complete and contain the required supporting documents.
• Collect membership fees and issue paid receipts and prepare bank deposits.
• Maintain accurate records relating to application intake, daily and program attendance, parent information and member files.
• Maintain monthly and daily reports as needed for program support and assist Club Director with all reporting requirements involving Club membership.
• Maintain Club membership management database software.
• Maintain supplies for facility and front desk area.
• Attendance of all staff/agency meetings, as required.
• Perform other incidental and related duties as required and assigned.

Benefits

• Health, dental, and vision insurance
• Generous PTO policy, including paid holidays
• Employee Assistance Plan (EAP) offers access to counseling services, resources, and referrals
• Life insurance coverage
• 401(k) plan including employer contributions after 1 year of service
• Ongoing professional growth opportunities through workshops, training programs, and other learning initiatives

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees