Membership Manager
About The Position
DISCOVERY Children’s Museum, based in Las Vegas, Nevada, provides hands-on, interactive learning to enrich children’s education. Its mission is to foster a welcoming, vibrant, and inclusive environment where people can participate in playful and educational experiences that inspire a lifelong love of learning. The Membership Manager oversees membership sales, engagement, retention, and daily department administration. Reporting to the Director of Visitor Services, the manager drives membership revenue, maintains member relationships and communications, manages the member database, and plans and executes member events. The role also requires following the Museum’s internal controls and financial-handling practices.
Requirements
- Minimum of 3–4 or more years of sales experience.
- Previous management experience.
- High school diploma required.
- Professionalism and a strong work ethic.
- Strong attention to detail and excellent organizational skills.
- Reliability, punctuality, and a strong attendance record.
- Self-motivated and able to work independently.
- Exceptional written and verbal communication skills.
- Outstanding customer service and interpersonal skills.
- Ability to multitask effectively in a fast-paced, high-performance environment.
- Availability to work Tuesday through Saturday, 9:00 a.m. to 5:00 p.m., with occasional evenings and holidays as needed based on the event schedule.
Nice To Haves
- Experience with Microsoft Office, Canva, Mailchimp, database platforms, and CRM tools.
- Some college coursework.
- Spanish language proficiency.
Responsibilities
- Create and implement plans to increase memberships sold while providing exceptional service to support member retention and renewal.
- Track key performance indicators, analyze membership trends, and prepare financial reports.
- Plan and oversee the successful execution of member events.
- Maintain strong member relationships through regular communication and feedback solicitation to improve events and member experiences.
- Train cashiers and floor staff on membership sales, processing, and member events.
- Support the monthly membership renewal process.
- Maintain accurate and current member records with strong attention to detail and minimal or no errors.
- Represent the Museum at selected community outreach events to promote memberships.
- Lead and execute membership events.
- Manage Membership Department staff to ensure compliance with department and company policies.
- Act as a liaison between Visitor Services and the sales office to support clear communication about membership promotions and accurate data entry.
- Document and share member-related updates, sales incentives, and ongoing needs with teams.
- Recognize DISCOVERY staff through professionalism, an enthusiastic attitude, and effective communication.
- Uphold ethical standards, maintain confidentiality of member records, accept directives with enthusiasm and commitment, and treat visitors, partners, and vendors courteously and respectfully.
Benefits
- DISCOVERY pays 100% of the premium for Employee Basic Life Insurance, medical, dental, and long- and short-term disability coverage.
- Optional vision insurance, critical illness insurance, FSA, accident insurance, and child and spouse life insurance.
- 13 paid holidays.
- Generous vacation time.
- Free museum membership for the employee and family.
- Accrued sick time.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
