Membership Lead

In-Shape Fitness•Ceres, CA

About The Position

The Membership Lead is part of the club’s leadership team and helps create a clean, safe, and enjoyable environment for members and team members. The role contributes to club success and profitability by leading sales efforts, providing effective leadership, delivering exceptional member service, and managing expenses. The Membership Lead oversees the guest experience and serves as the first point of contact for prospective members, helping shape the member lifecycle from onboarding through ongoing retention. This position leads sales and revenue-generation efforts, supports member engagement and retention, coaches team members, and helps maintain efficient club operations. It may also cover other club operating roles, including Welcome Desk, Custodial, or Kid Zone, as needed or assigned.

Requirements

High school diploma or GED required.
Passion for helping others achieve their goals.
A flexible, positive attitude and ability to meet and exceed member expectations.
Excellent communication skills; ability to work under pressure and time constraints while maintaining positive behavior in member interactions.
Strong task-completion and follow-through skills, with the ability to maintain focus in a hectic and evolving environment.
Willingness and ability to work a flexible shift, including evenings, weekends, and holidays.
Ability to travel occasionally for company meetings and based on business needs.
CPR/AED certification required within the first 30 days of hire.
Ability to walk, stand, and move throughout club facilities and outdoor areas for up to 8 hours per day, and to sit for extended periods for planning and administrative work.
Ability to use hands and fingers to handle, feel, grip, and operate tools and equipment; reach, push, and pull; and occasionally climb, balance, stoop, kneel, crouch, crawl, bend, and twist.
Ability to lift, carry, or move up to 25 pounds and often lift, carry, or move 26–50 pounds.
Ability to wear designated personal protective equipment as directed.

Nice To Haves

College degree in business, retail, or hospitality.
Prior supervisory experience in a service industry.
Knowledge, experience, and understanding of fitness, including equipment, personal training, and group fitness.
Bilingual skills.

Responsibilities

Meet and exceed sales targets using effective sales strategies, including delivering exceptional prospect tours and following up on leads.
Identify upselling opportunities for ancillary revenue, including multi-club access, membership add-ons, and personal training where available.
Conduct regular sales training sessions to improve team performance and conversion rates.
Collaborate with the General Manager to set and achieve sales goals.
Create a sales-oriented culture that prioritizes member experience and retention.
Maintain high cleanliness and safety standards.
Support membership events and promote programming to drive engagement and retention.
Lead club operations to ensure member expectations are met.
Coach and mentor team members to improve sales skills and performance.
Communicate team feedback to the General Manager and serve as an ambassador for the team.
Support the General Manager with scheduling and coverage needs due to absences.
Provide direction to the team when necessary in the absence of the General Manager and/or Assistant General Manager.
Assist the General Manager in achieving club financial and operational performance, and in identifying positive trends and opportunities.
Ensure efficient club operations that support sales objectives and member satisfaction.
Support marketing initiatives, promotional offers, and programs that drive sales and retention.
Use club-level social media accounts to generate member engagement and prospect leads.
Partner with the General Manager to maintain appropriate club supplies inventory and stock levels.
Cover shifts in other club operating roles, including Welcome Desk, Custodial, or Kid Zone, as needed or assigned.
Perform additional duties and responsibilities as assigned.
Attend and participate in required meetings and trainings as needed.