Membership Lead

In-Shape Solutions LLC•Ceres, CA

2d•$18 - $19

About The Position

The Membership Lead is part of the club’s leadership team and is responsible for creating a clean, safe, and enjoyable environment for members and team members. The role drives club success and profitability by leading sales efforts, providing effective leadership, delivering exceptional member service, and managing expenses. The Membership Lead oversees the guest experience and serves as the first point of contact for new member prospects, supporting the member lifecycle from onboarding through ongoing retention. The role works with the General Manager to achieve sales, financial, and operational goals; coaches team members; and helps ensure smooth club operations and member satisfaction. The Membership Lead may cover other club operating roles, including Welcome Desk, Custodial, or Kid Zone, as needed or assigned. The position requires occasional travel for company meetings or business needs and a flexible shift that may include evenings, weekends, and holidays.

Requirements

High school diploma or GED required.
Passion for helping others achieve their goals.
Ability to thrive in a fast-paced environment.
Risk-management orientation.
Flexible and positive attitude in meeting and exceeding member expectations.
Excellent communication skills and ability to work under pressure and time constraints while displaying positive behavior in member interactions.
Strong task completion and follow-through skills, with ability to maintain focus in a hectic and evolving environment.
Ability to travel occasionally for company meetings and based on business needs.
Willingness and ability to work a flexible shift that includes evenings, weekends, and holidays.
CPR/AED certification required within the first 30 days of hire.

Nice To Haves

College degree in business, retail, or hospitality.
Prior supervisory experience in a service industry.
Knowledge, experience, and understanding of fitness, including equipment, personal training, and group fitness.
Bilingual skills.

Responsibilities

Meet and exceed sales targets through effective sales strategies, prospect tours, and lead follow-up.
Identify upselling opportunities, including multi-club access, membership add-ons, and personal training where available.
Conduct regular sales training sessions for team members.
Collaborate with the General Manager to set and achieve sales goals.
Foster a sales-oriented culture that prioritizes member experience and retention.
Maintain high cleanliness and safety standards.
Support membership events and promote programming to encourage engagement and retention.
Lead club operations to ensure member expectations are met.
Coach and mentor team members to improve sales skills and performance.
Communicate team feedback to the General Manager.
Support scheduling and address coverage needs due to absences.
Direct the team when necessary in the absence of the General Manager and/or Assistant General Manager.
Assist the General Manager in achieving club financial and operational performance.
Identify positive trends and areas of opportunity.
Ensure efficient club operations that support sales objectives and member satisfaction.
Support marketing initiatives, promotional offers, and programs to drive sales and retention.
Use club-level social media accounts to generate member engagement and new member prospects.
Partner with the General Manager to maintain appropriate club supplies inventory and stock levels.
Cover shifts in other club operating roles, including Welcome Desk, Custodial, or Kid Zone, as needed or assigned.
Perform additional duties and responsibilities as assigned.
Attend and participate in required meetings and trainings as needed.