Membership Program Lead

YMCA of Orange County•Laguna Niguel, CA

1d•$20 - $24•Onsite

About The Position

The YMCA of Orange County is a leading non-profit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. We are actively seeking a highly engaged, intentional, and service-oriented individual for a part-time Membership Program Lead position. This role is a meaningful opportunity to directly impact the lives of the communities we serve by fostering genuine connections, practicing exceptional hospitality, and helping create a safe, positive, and enriching environment for children and families. The Membership Program Director is responsible for ensuring excellence in member experience, staff leadership, operational effectiveness, and branch engagement. This individual plays a key role in creating a welcoming, member-focused environment that supports membership growth, retention, and meaningful connections within the YMCA community.

Requirements

Minimum Age: 18 years old
1+ years of related experience and supervision required.
Excellent communication and organization skills.
First Aid and CPR certifications required (training provided and paid for by the YMCA).

Nice To Haves

Preferred work experience in Membership or Sales role.
Experience in customer service preferred.

Responsibilities

Serve as a key contact for branch communications and member services while delivering a welcoming YMCA experience.
Assist with member recruitment, appreciation events, and building positive relationships with members and guests.
Support program tracking and reporting systems, including YCRM, third-party billing, collections, and audit reporting.
Assist with branch software compliance, staff training, and adherence to accounting controls, policies, and procedures.
Work scheduled shifts at the Welcome Center and contribute to a positive member experience and overall branch effectiveness.