Membership Growth Consultant

The Membership Growth Consultant is responsible for educating and enrolling patients into a comprehensive care program designed for individuals with kidney conditions. They will proactively reach out to patients via phone, build trusting relationships, and educate them on the benefits of enrolling with Strive Care365. The consultant will also assist patients in navigating insurance questions, visit patients in-person when possible, and maintain long-term relationships to support patient retention and satisfaction. Additionally, they will meet with internal and external stakeholders to facilitate business priorities and opportunities.

• Proactively outreach to patients via phone to educate them on the care services available and enroll them
• Build trusting, long-term relationships with patients and educate them on the requirements to enroll with Strive Care365
• Meet or exceed daily outreach expectations towards outbound calls, connections, and enrollments
• Present oneself as an educational and empathetic resource to potential patients about the care model
• Assist patients with navigating confusion about the care model, Medicare benefits, and how it differentiates from their current care
• Have knowledge of Medicare and apply it to help patients navigate insurance questions and issues
• Visit with patients in-person, when possible, at home or during medical visits
• Refer patients to approved licensed insurance broker partner when patient interest is expressed
• Meet with partner nephrologists and practice staff to build credibility of Strive Care365 and earn the right to meet patients at their locations
• Maintain up-to-date client information in customer relationship management (CRM) tool
• Maintain long-term relationships with patients to positively support patient retention and satisfaction
• Meet in person with internal and/or external stakeholders to facilitate team and business priorities/opportunities
• Have a positive and proactive attitude towards building a business
• Perform other duties as assigned

• Proactively outreach to patients via phone to educate them on the care services available and enroll
• Build trusting, long-term relationships with patients and educate them on the requirements to enroll with Strive Care365
• Meet or exceed daily outreach expectations towards outbound calls, connections, and enrollments
• Present oneself as an educational and empathetic resource to potential patients about the care model
• Assist patients with navigating confusion about the care model, Medicare benefits, and how it differentiates from their current care
• Have knowledge of Medicare and apply it to help patients navigate insurance questions and issues
• Visit with patients in-person, when possible, at home or during medical visits
• Refer patients to approved licensed insurance broker partner when patient interest is expressed
• Meet with partner nephrologists and practice staff to build credibility of Strive Care365
• Maintain up-to-date client information in customer relationship management (CRM) tool
• Maintain long-term relationships with patients to positively support patient retention and satisfaction
• Have a positive and proactive attitude towards building a business
• High School Diploma
• 2+ years' experience working with customers or patients in a professional setting
• Experience with promoting and selling primary care or other healthcare related services

• Competitive compensation and benefits
• Annual performance bonus based on company and individual performance
• Opportunity to work with a high-touch care team
• Integration with local providers
• Comprehensive coordinated care for kidney disease patients
• Home-first dialysis approach
• Use of comparative and predictive data and analytics
• Reduction in emergent dialysis crash rate
• Decreased inpatient utilization
• Improved patient outcomes and experience
• Opportunity to work with top talent in the healthcare community
• Set a new standard for kidney care
• Partnership with nephrologists
• Tools and support for managing risk on patients
• Delivery of primary care services and specialized clinical programs
• Data integration and analytics
• Care teams and administrative support services
• Contracts with local market payors
• Short-term and long-term financial incentives
• Participation in shared savings and equity-based programs
• Opportunity to educate and enroll patients into a complete care program
• Building strong relationships with patients
• Being an educational resource for patients
• Assistance with navigating confusion about the care model and Medicare benefits
• In-person visits with patients at home or during medical visits
• Referral to approved licensed insurance broker partner
• Maintaining up-to-date client information in CRM tool
• Long-term relationships with patients to support retention and satisfaction
• Positive and proactive attitude towards building a business
• Competitive salary range
• Annual performance bonus based on company and individual performance
• Competitive compensation and benefits package
• Equal opportunity employer and drug-free workplace