Membership Consultant Talent Community
About The Position
This evergreen posting builds a pipeline of qualified candidates for future Membership Consultant opportunities at ArchWell Health. It is not an active job opening, and there may not be an immediate vacancy. Applicants express interest in future opportunities and join the talent pool; the Talent Acquisition team will review qualifications and reach out if a suitable opportunity becomes available. ArchWell Health is a healthcare provider focused on improving the lives of seniors through accessible neighborhood clinics and a wellness-focused community. Membership Consultants serve as outside healthcare sales professionals who grow the patient base in their communities and help seniors access care. They combine consumer and business-to-business sales with community engagement, problem solving, and organization. Prior Medicare Advantage sales experience or experience working with seniors is helpful but not required. The role requires very limited travel outside the local market (under 10%).
Requirements
- High school diploma or GED.
- At least 1 year of sales or community relations experience.
- Valid driver’s license.
- Ability to travel very limited distances outside the local market (under 10%).
Nice To Haves
- Bachelor’s degree.
- 2 or more years of sales or community relations experience.
- Experience with a health plan, FMO / benefits broker, or healthcare provider.
- Experience working with or selling to seniors or medically underserved communities.
- Prior Medicare Advantage sales experience or experience working with seniors.
Responsibilities
- Drive new patient enrollment year-round by identifying, cultivating, and securing patients through direct-to-consumer, business-to-business, and community stakeholder relationships.
- Meet seniors and groups in homes, senior centers, houses of worship, and other community gathering places to communicate ArchWell Health’s mission and value proposition.
- Plan, coordinate, and execute local community and center events to reach prospective patients, including medically underserved and Medicare-eligible seniors.
- Build relationships with health plan agents, independent brokers, social workers, case workers, senior housing managers, senior centers, and related community providers to position ArchWell Health as a preferred senior healthcare provider.
- Partner with Community Relations on initiatives involving community officials and influencers, businesses, and public health programs that support patient growth.
- Coordinate with health plan agents and brokers so prospective patients enroll in an accepted health plan and are assigned to ArchWell Health in a timely manner.
- Use sales and marketing tools, such as Salesforce, to identify and cultivate prospective patients, maintain prospect information, and document sales interactions.
- Provide a monthly activity calendar reflecting community access points and tabletop venues, and create penetration plans and initiatives for target sub-markets and channels.
- Engage with new patients through and beyond their first appointment and maintain relationships with enrolled patients to support retention.
- Help address and resolve customer complaints and issues.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
